Terra Andina Colonial Mansion

I had a terrible experience at this hotel. It was impossible to get much sleep due to poor soundproofing. You hear people talking in the lounge area, in the dining room, walking up and down the stairs (no lifts) and the bathroom pipes are noisy too. I did change rooms, but the noise issues remained. Most of the rooms have no windows to the outside and no windows that open. If you want to be exhausted on your holiday, stay at this hotel. There are definitely much quieter hotels in Cusco. The staff were friendly apart from the woman at the front desk who was highly disrespectful and scornful. The food was very good.

1-star rating because of theft from our luggage. Before we left for the day, we tried to use the in-room safe, but were unable to get it to work. We should have gone to the front desk and had them fix the safe. Our mistake is we did not. We left four envelopes with money in my husband’s backpack and secured all the latches. We left the hotel at 8 am and returned at noon. Upon our return my husband noticed that the latches on the backpack were open. He looked inside and saw envelopes, Our mistake #2 is we should have counted the envelopes to insure all were there. We checked out the next morning and went with a private guide in his private car and were out of Cusco for two days. During that entire time, the backpack was either with us or locked in the trunk of his car. Upon returning to Cusco to a different hotel and repacking, we noticed two of our envelopes with a total of $700 USD were missing. The two envelopes which were not touched had Chilean pesos. Our Cusco guide went with us back to Colonial Mansion to help us with this problem. They understandably said it was too late, we needed to tell them immediately. The room cleaner had been employed there for many years with no problem. They said they could look at security video to see who was in the area during that 4-hour window. We asked them to have the manager call our guide and they took his number and said he would call us that day. They never did. The hotel is clean, well maintained, and has comfortable beds, but if you choose to book here, make sure to take all precautions for your valuables. Having $700 stolen from our luggage leaves a sour memory.

Nos alojamos en habitación 106. El baño tenía muy feo olor y no era agradable estar en la habitación así. Era muy ruidosa tambien calculo que por estar en planta baja pero era complicado descansar. Desayuno estuvo bien. Personal muy bien. Cama y almohadas bien también.

La habitación súper cómoda, amplia las camas y almohadas una nube de mullidas. El personal atento, nos ofrecieron te de coca y muña, para el mal de altura. El personal en general nos hicieron sentir muy cómodas. La ubicación es buena nos movilizamos caminando hacia Restaurant o comercios.