Premier Inn Glasgow (Cumbernauld)

The service from the staff was great. Even though the kitchen had been closed throughout my stay for dinner time, the service which was provided at breakfast was second to none. The hotel staff throughout the my stay couldn’t have been more helpful which was fantastic.

Bathroom was dirty. One curtain didn’t open was lifted To day light getting in. Window sill was dirty looked like fag ash. Road next to my room was very noisy into early hours off morning. Not a good sleep had. Cars reving very loud and exhaust noisy too. Never stay again

Not at all like the adverts, Pillows were flat and beds were so uncomfortable. Room very hot and could not open the window due to road noise and take away across the road. Never slept a wink. Shower was awful, in that said, the domestic really made the room spotless. Staff were lovely but sadly would not stay in Premier Inn again

Whilst the hotel staff are polite and accommodating, the pub next door are detrimental. I have been to this hotel twice on business and the same experience occurred on both occasions. The bar is never manned. You stand around and when finally patience is exhausted, you shout "hello" and someone comes out from the back. No apology for keeping you waiting which I find very unprofessional. On the last occasion, again after shouting for service, I also asked to order some food, two starters. I was in the bar area and showed the server where I was sitting. He said this was fine. 40 minutes later and with no food in sight, I went back to the bar, again had to shout for some attention and a very surly young lady came out...again no apologies for keeping me waiting. I asked for a drink and also to check on the progress of my food. I was told, and I quote, " we don't serve bar food". I said that maybe the guy I'd paid could have told me that and her response was, "we've never served bar food" and she just shrugged at me. She then left her station, I hadn't even paid for my drink and walked off with no explanation. I turned to the people behind me with disbelief and one of them pointed out that the card terminal was asking for my payment. I literally could have walked off with a free pint! The surly attitude laden lady returned with two bowls of food and said "is this it?" It certainly was. She took them to my table and literally tossed them on the table and walked off. At this point I'm now thinking this must be a bad joke as there was no cutlery and she had once again scuttled off to the back. So I got up, retrieved my own cutlery from the restaurant and then ate a portion of stone cold food. After a long drive, this is not the service I would have expected and I have now recommended to my company that we no longer use this site for our staff. It is also worth noting that the Premier Wifi is neither use nor ornament and I ended up tethering to my phone despite the £5 I'd paid for the premium service.

This is so near to where my son lives, this is why i stay but I know i will get the Premier Inn quality of cleanliness and comfort

Staff were very polite and the room was very clean. That was the good points. The bad points however - the major concern was the heat on the bed room. It was horrendous!!!! It’s the height of summer and it was that hot in the room. I turned the temperature down following the given instructions before we went out, came back in and it was warmer than when we left. Tried to use the supplied fan with no success. Next, why is the bar shut in the afternoon??? Also it’s also very annoying that the door card wasn’t programmed correctly, so a long walk back to reception was needed.