Europa Gatwick Hotel & Spa

I don't understand the negative reviews on here. It's a beautiful hotel with a lot of intricate furnishings to make a feel like a European lodge. The room was spacious and clean. The water pressure was super strong, so it did spray out of the sink, but the shower was great. It's not far from the airport, but it's not really close to anything of note. However, since we had no plans really, we just walked to downtown Crawley through all the charming neighborhoods and footpaths and had nice afternoon eating fresh blackberries from the path and doing a Pub Crawl(ey). Once back to the hotel, there's a wonderful large grassy area the kids ran around in all evening while I drank ice cold pints from the bar. It was perfect.

Wow amazing hotel very nice friendly staff very clean and warm room. Will stay again 👍

Booking this hotel was a last minute thing , I REGREATFULLY HAD NO CHOICE DUE TO me being on a budget , The night in question was My second stay at this hotel . Staff are basic at best ,I was given 1 key although the room booked for two and the paper work provided stated I would have two , minor issue though , The room was bitterly cold ALL NIGHT the windows did not shut properly the cold coming in was horrible the heating if you can call it that was 13’c maybe 15’c it was like trying to sleep on a building site next to the m25 and the draft coming through the main door was made easy by the inch gap under the door I would of used somthing to stop it but being as cold as I was and only have 1 large 1 small towel it not not come to my mind to use that on the floor as I needed that to dry myself after a shower which was the best thing about the room , The tv did not work AT ALL I tried everything for some reason it was unplugged and un-tuned what hotel does not have working tv’s . I had 3 hours of Mrs scream a lot in the room next door , Then at 3 am someone decided to hoover for all of 60 seconds. Then at 8 am just as I was nodding off again KNOCK KNOCK KNOCK , maintenance “is everything ok with your bathroom I.e the plumber we need to get in to check , I said NOT A CHANCE nothing wrong leave me in peace . Then 9 am 10 am and 10.23 I had the maids knocking on the door asking what I was doing and when I was leaving , I replied 11.59 am I will vacate now if you don’t mine I have a long drive ahead and iv had no sleep . I went to reception in the night no staff was about to be able to tell them the tv is not working ,or the fact I did not want a round floor . I did however speak to a nice lady and tried to explain my awful night but she said Because I booked with trip.com I’d have to complain to you ,this was the worst night in a hotel iv ever had To have my door knock by staff is outrageous the temperature was diabolical, What do I need todo to obtain a refund as even the basic of a tv and warm heating where not available