Quality Inn Cranberry Township

The hotel was dirty, patches in the ceiling, no vent in the bathroom, promised 2 queen beds in room and only 2 full size beds, rooms were small, A/C was broken in the main lobby, it felt 90 degrees and sweating during breakfast. Customer service at the desk not friendly.

I will never stay here again. When checking in my card was charged instantly but they claimed they never reviewed the money. When I went to check my account it was charged the full amount. The clerk was not helpful and told us it was approved for a one night stay. I still have the pending charge and hours later second charge. The person at the front desk was very rude with his demeanor and not helpful. Instead he yelled at me and damn there refused to help moving forward. So I’m out 600 dollars and trying to figure out how to get my money back. The room had a smell and the shower looks like it hasn’t been cleaned in months horrible service horrible pricing horrible experience I will never come back and anyone who has stayed or plans on staying don’t or keep checking your account because they tried to charge a third time as well.

Quick stop for an overnight. Great rate. Was a little skeptical due to reviews but we found this hotel to be great for the money. Front desk staff was very friendly and helpful. Room was very clean and the bed was comfortable. Yes, the bathroom is small as noted in other reviews but it was clean and adequate for what a bathroom should have. We would stay here again if traveling through without hesitation and I am usually quite particular about where I stay.

Room was very nice but we had cleaning supplies left behind, the clock didn't work, no phone and only 3 pillows for a king bed. Asked for extra pillows and returned cleaning supplies. BUT, OMG, I thought I was going to die as there was so must screaming and violence outside my room. Men literally banging off my wall, yelling I'm going to shoot you and vulgarity. Doors slamming all night...not a wink of sleep.

The hotel is nothing special and not really a good deal, we were only spending one night so I didn't think I had to book something special but I wish I would have picked a place with a little better reputation. The hotels cleanliness was acceptable the pool was okay, the breakfast was not very good, the bathroom is very small, the shower head was leaking so it makes me wonder about the other maintenance in the place, overall it was a little bit worse than expected but could've been worse I suppose

Upon arriving, 5 minutes after booking with **********, my wife realized that i had booked the wrong date... Hoping that i may be able to get help with getting this fixed i contacted ********** which they said they were willing to refund me 100% as long as the manager would approve it. Figuring that i could make this right with the manager i asked him if he would be able to get us another room for FOR TONIGHT. IN WHICH HE AGREED FOR a$30 fee for his time. i completely understood and was willing to compensate for the error made on my end. when i asked him if he would approve the request from ********** for the refund of the previous booking he said that he would NOT! and acted offended that i even asked. so a $30 fee and an additional $80 for a night that i wont even be there. So instead of paying $$190 for a P.O.S. hotel decided to go to the RED ROOF INN. just 3 mins down the road and it was a very convenient location and super simple check in. They EVEN ONLY TOOK A 2$ DEPOSIT , Unlike the GREEDY RUDE manager at the "QUALITY" Inn WHICH WANTED A $75 DEPOSIT FOR INCIDENTALS.. DONT STAY HERE GO TO RED ROOF INN. SAME PRICE TRIPLE THE BENEFITS AND CUSTOMER SERVICE. i will never stay at another quality inn if this is how they run their business. and i stay in hotels while traveling 250 + nights a year....