Gastnutzer
30. September 2024
This hotel advertises itself as a luxury hotel and the experience couldn't be farther from that - there are basic amenities missing such as a dresser, a table or desk, an ice machine on the floor (you have to go downstairs to the main desk to ask for ice). The noise is absolutely unspeakable - the hotel's construction seems to have no sound-proofing in mind. The first night we arrived, we were settling in around 11:30pm when we started hearing the people next door talking to each other - it was so clear we could hear every word as though they were in our room. They were not speaking particularly loudly. We went down to the front desk and eventually were moved to a quieter room - one of the few rooms that don't have a room right next door. It was a handicapped access room with no view, but at least it was quieter. We were there for my son's wedding and many other guests in our party had the same experience of hearing their neighbors and not getting a good night's sleep. Then to top it all off, after I had gone through every reservation with the hotel manager (who was extremely helpful and great) months prior to make sure everyone in our party was taken care of, my partner's daughter was told there was no room for her when she checked in. They had over-booked. We ended up checking her in to the Best Western nearby where some other wedding guests were staying - when I saw her room there, complete with dresser and desk and ice machine nearby I felt we would have been happier there. On the plus side, the staff was nice and helped us print things for the wedding, the restaurant was good and the hotel manager is great - but there is nothing any of them can do about these major issues. I would discourage anyone from staying there - you'd be better off at the Best Western.
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