The Union Inn

Good location Breakfast enough Old rooms Busy bar Free wifi Service not satisfied

My sister has already left a review which explains why we couldn’t get to Cowes last weekend - a destructive storm was totally out of our control. The owner Matt refused to move our booking but instead preferred to take the £240 for 3 rooms. Easy money for him as he had no outgoings as a result of our inability to reach Cowes. Sadly, his rude and aggressive attitude has now lost him REGULAR future bookings as well as food and drink income from a large family group. He stated that small businesses are sinking and he can’t move our booking - this is hardly surprising with his lack of business sense and vile attitude. Therefore, if anyone is looking for accommodation in Cowes, I would suggest you book elsewhere so you can receive some quality customer service

We went to Cowes with Friends and decided to stop somewhere for lunch , we found the Union Inn looked like it would have a nice lunch menu . We went to order our food at the bar after a previous bad experience with a beefburger my partner asked if my burger could be well cooked the girl behind the bar rolled her eyes and looked at her friend sat at the bar which was very rude. We ordered our food and waited absoulutely ages for it to arrive there was only one other table sat down for food god knows how they would cope if it gets busy. When the food arrived I asked which one of the bugers was well done her response was the Chef said it's cooked when it's cooked. I understand some chefs don't like over cooking some food but it wasn't a michelin star resturant where i'm ordering a lovely steak it was just a burger , and if the customer asks for it to be more cooked then as your paying for it the chef should cook it as the paying customer requests. Very rude won't be going back.