Courtyard New Orleans Covington/Mandeville

This hotel was okay. Pretty dirty. But staff good. Hot tub doesn’t work. And laundry is broken

Nice location. Comfy beds.

So I’ll start with the good. The front desk staff was friendly when we checked in. They helped with some printing issues too. The outside of the hotel looked nice too. One of our rooms had bed bugs and the manager was very rude when my son spoke to her about it. He works at an upscale hotel and wanted to let her know about them and she was rude and even though he showed them a pic of the bug and a pic of bedbugs she said it wasn’t confirmed to be bedbugs. They moved one of our rooms but the other honestly wasn’t clean either. I debated on even leaving the review because the staff I dealt with were friendly, but I would hate for another family to stay and deal with the same thing. Three other people came up and complained about different issues while I was at the front desk. We definitely won’t be staying here again.

Jeanne’ took very good care of my roomate and I. Clean rooms and bathroom, pool and jacuzzi, as well as a nice gym. Very nice stay. Beds were also very comfortable, just plan on bringing a cooler for a long stay, the mini fridge isn’t the biggest

No housekeeping here. You get to keep your old wet towels and messed bed during your entire stay. Each time we complained to the front desk we were told "We will clean your room tomorrow". Tomorrow comes and the same wet towels are still on the bathroom floor. We will never stay here again. I thought Courtyards were better than this.

If you want to spend your stay in a health and safety hazard zone, stay here. The room was falling apart, presenting various hazards for our children. Most concerning there was mold in the AC unit and the floor wet with mold. Wasps on the inside of the room.

The room walls are paper thin. I heard someone snore in the next room right next to my bed. It was as if someone else was in my room. I eventually had to bang on the wall to get them to stop. There were loud people outside during the early morning. This place is not worth it.

This was a so so visit from the start but after a good nights sleep we were rested and ready to continue our trip. The furniture is old and scraped up, the microwave that was listed on the website isn’t available anymore. We were able to use an extremely old microwave in their “store” to warm up our supper but still was a pain and inconvenient. The bed was nice and firm and we both slept well.

Second time working in Covington and enjoying my time at this hotel. Hotel is clean and modern which makes for a comfortable stay. But what really makes this place stand out are the people, so very professional and courteous and gosh darn friendly. From the front desk to the service staff. And I cannot say enough about Mrs. Shanda and Mr. Jabot smiling faces and warm greetings in the Morning. They truly represent the goodness that Louisiana has to offer. Great Job Team!!!!!