D'Angleterre, Copenhagen

Ich habe hier schon mehrere Male übernachtet und es ist immer Luxus vom Feinsten. Ich war allerdings ein bisschen verärgert über einen ziemlich „unsensiblen“ Rezeptionisten, als ich eincheckte. Da ich über Centurion bei Amex gebucht hatte, hoffte ich auf ein Upgrade. Es war ein besonderer Anlass (Geburtstag meiner Frau) und er sagte ein klares „Nein. Wir sind voll ausgebucht“. Ich habe das aufgrund des Personenstroms nicht geglaubt, also habe ich es angefochten. Mehr dazu gleich. Wir gingen in unser Zimmer (203). Es war angemessen, aber klein und das Bett ist buchstäblich 35 cm von einer Stufe entfernt (die ich, ja, mitten in der Nacht getreten habe und mir fast den Zeh gebrochen habe). Es gab keine Gepäckablagen, ein Stuhl fehlte (es gab einen am Tisch und wir waren zu zweit). Also zurück zu meiner Herausforderung. Ich habe das „wir sind ausgebucht“-Argument für Blödsinn gehalten. Also habe ich, nachdem wir vom Abendessen zurückgekommen waren, die Rezeption angerufen (mit David, dem Manager, gesprochen). Netter Kerl. Ich habe zuerst meine Hausaufgaben gemacht (es war fast 22 Uhr). Ich rief Amex an und FRAGTE, ob für zwei Nächte meines Aufenthalts noch Zimmer frei wären. Es waren mehrere Zimmer höherer Kategorie verfügbar. Ich ging auch auf die Website des Hotels und konnte tatsächlich mehrere Zimmer „höherer Kategorie“ für diese Nacht (für beide Nächte) buchen. David bestätigte schließlich, dass es Upgrade-Optionen gab. Er bot an, uns umzusiedeln, aber um 10 Uhr abends wieder zu packen, stand nicht ganz oben auf meiner Prioritätenliste. Am nächsten Morgen verlegte David uns (wohin wir von Anfang an hätten sein sollen). Ein wundervolles Zimmer. Es machte den Aufenthalt großartig, aber ich wurde um eine Nacht betrogen. Die Moral der Geschichte: Wenn Sie ein Hotel sind und FHR-Mitgliedern ein Upgrade als Teil der Annehmlichkeit anbieten, sollten Sie verdammt noch mal damit rechnen, dass der Karteninhaber seine Hausaufgaben macht, wenn Sie es nicht tun. Ich habe eine Menge für dieses Hotel bezahlt und obwohl (David) mich umgesiedelt hat, war es eine Störung, die von Anfang an nicht hätte passieren dürfen. Überprüfen Sie also alles doppelt und scheuen Sie sich nicht, das Personal auf seine Kommentare anzusprechen.

If you want to stay at the ultimate luxury hotel in Copenhagen, expecially over the Christmas holidays, the renowned D'Angleterre is the best! Elegant, exceptional service (front desk, concierge and room cleaning staff) and beautiful decor. And don't miss the breakfast buffet as it's fantastic. The only reason I didn't give D'Angleterre 5 stars is because of their oversight with products and a cheapness with "gifts". We stayed in a suite ($1500-$2000 a night) over Christmas and were given 1 cupcake size cake for the room. When I asked if we could have 2 given there were 2 of us - the maid said no - 1 per room! Compare this attitude to staying @marbellaclubh / Marbella Club in Marbella, Spain where you are given a generous assortment of treats over the holidays. We were also charged $80 for products, which was removed after we questioned this charge. We had asked for additional soap while staying there as 1 tiny soap was not sufficient for 2 people - and believe this was the reason for this charge given we did not remove any bottles of products. D'Angleterre's hotel policies need to be reviewed and improved in terms of the small touches that make the difference with the overall hotel experience. At these prices and caliber of hotel, no guest should ever be concerned about asking for more soaps/products or an extra Christmas cupcake!

[Stayed May 19-22] Beautiful hotel in the city center with phenomenal customer service. Yes, it’s pricey but this was part of my annual birthday trip where I do a little splurging. Great location and walking distance to restaurants, shops, canals, points of interests etc. We booked the “deluxe guest room” and asked for a room overlooking the main square and we got it. You could also see Nyhaven at a distance. Welcome treats were in our room upon arrival which was a pleasant surprise. The king size bed was absolutely comfy, the bathroom was large with good water pressure in the shower + amenities. The only negative about the room was the spotty WiFi- It was difficult when making a few FaceTime calls. Enjoyed a relaxing evening at the pool located at the Spa which also had a steam room and sauna. Maybe because it was late in the day but the pool area was a little messy with a lot of used towels lying around. Tried going into the steam room but left because it had a poor “#1” scent. The sauna and pool were fine though. Lovely products in the boutique and an area where you could test them. I did end up buying a nice serum. Overall, had a great time staying at D’Angleterre. Every staff we encountered were very professional, attentive and courteous. Extra shout out to our driver who picked us up from the airport, Jasper. He was a wealth of information and provided many tips as a local. The concierge who checked us in were also very lovely.

A very friendly hotel with all the staff ready to help in whatever way they can. Reception helped in sorting out great places to eat. Overall a great experience. Looking forward to coming back. Room service staff extremely quick in getting the order to the room.

This is an excellent hotel, one of the best in all of Europe. We were there for nearly two weeks, and also have stayed there many times in the past. The rooms are wonderfully planned, clean, have great views and are excellent for sleeping. The hotel is amazingly centrally located in Copenhagen; most places to visit and good restaurants are only a walk away. The concierge people are outstanding and the front desk people are also wonderful and very helpful. In fact, everybody who works there is very pleasant and helpful. We will write a separate review of the excellent restaurant, Marchal, which is in the hotel.

Everything was perfect. Flowers in the lobby and the suite. Treats every day. Delicious breakfast. Comfortable bed and seating. Great bathroom. But, my favorite part was the luggage "storage" arrangement. Instead of the single, pitiful luggage rack that most hotels provide, this one provided 2 permanent raised niches on either side of the closet to place the open suitcases in. Under those were a set of large, low drawers. These were perfect for unpacking and allowed all items to be viewed easily. This is the best arrangement I have ever seen in any hotel. Such a pleasure. Oh yes, for early arrivals... if your room is not ready, they have a private guest lounge with chaises where you can rest from jet lag. Of course, stocked with water, coffee and flowers.