Holiday Inn Express & Suites Cookeville

Nasty inside the rooms and outside. Dimly lit parking lot - felt unsafe. Parking lot driveway was torn up, had gravel, and was difficult ti get to. Inattentive staff. I asked for my money back and I’m not that type of person - it was that gross. I never got my money back, a call back, or an email.

Entrance to hotel filled with cigarette butts. Front desk was pleasant. Needed a quiet room...forget that...between the traffic and elevator up and down all night, very noisy. Room was so dirty, housekeeping needs to step it up. Crumbs in the bed. A/C never kicked on all night. Drain in bathroom sink very slow and brown stuff coming up out of it. Hope you are tall enough to adjust shower...otherwise don't bother. Need lighting in bathroom and fan. Then fire alarm went off...stood outside for over an hour, I'm glad the firemen were thorough. Breakfast lady miserable...spoke to her and smiled 3 times...she never responded. Biscuits and cinnamon rolls stale. Coffee very weak. If my husband wasn't at the hospital overnight in Cookeville I would have not stayed there. Slept maybe 2 hours......not a pleasant or comfortable stay. Hope I didn't bring anything home with me.

Staff was nice, we were able to sleep, and breakfast was good, but that's where the positives end. Our room was very humid and damp (even with AC blasting). Our kids found a still-wet, used dip pouch in the middle of the floor right between the two beds. There was water damage on the bedroom walls. The bathroom had NO ventilation, and the wallpaper was peeling. There was only half a roll of toilet paper with no extra. The shower head riser clamp was broken and stuck at belly height. There was severe water damage with heavy black mold in the hallway ice room, and there was more water damage on the lobby floor near the business center. My wife's allergies reacted to the mold and mustiness. I let the front desk know about our room. The dining area bench was badly stained. They were apologetic, but only offered "some points" (1,000). Which is insulting for this kind of experience. Holiday Inn Express is sliding way downhill.

I took a picture and emailed it to the manager. I'm a frequent business traveler, and at the least I expect a clean room. On my current business trip I found a dead bug in the sheets, and by the time I arrived in town (evening) I received the standard answers for why I couldn't be helped further: It was too late at night/no houskeeping staff so I had to change my own sheets, there was no manager on-call, the hotel was booked so I couldn't get another room, etc.

We stayed two nights mid-week. The staff was very efficient and friendly. Rooms clean and The bed was comfortable and had plenty of pillows. Room had microwave and refrigerator. Spacious bathroom and I appreciated the shower soap and shampoo and conditioner available because I forgot mine. The pool looked clean, we did not use it but saw a few people in there. The breakfast was probably one of the best selections I have seen in a hotel in a long time. Many things to choose from. The breakfast area was well kept up by staff. I will stay here again!!!

I pre booked the stay, the lady booked it wrong, never sent a confirmation because my email was incorrect then they charged me for what they called my failure to check in on time, they refused to even consider refunding me, the staff was rude, the manager refused to speak to me or call me back then i contacted IGH customer service and after a week and a half of trying to resolve it I received an email full of Lira the staff sent to avoid having to refund me. Stay somewhere else. There are many other places in the area.

The hotel is right off the highway, easy to get to. The Room was roomy and bed is comfy and clean. There is Plenty of room in the bathroom. Friendly staff, hot breakfast with waffle maker,. Nice tv channels.

The holiday inn express may seem updated and new when you walk into the lobby but thats as far as it goes. I gave 3 stars because the staff here are nice and accommodate your needs for towels, garbage take out and breakfast was decent and included in our stay. What I didn't care for was the hotel room seemed run down and not clean. Mold spots in bathroom ceiling, dirty carpets, no vent in bathroom, plug for tub kept coming apart when pulled up, broken cabinet doors, t.v. remote that didn't work, a lamp that didn't work, fridge was not cold enough to keep food cool so we used our own cooler, and a/c unit smelled damp. Outdoor pool did not look like it was maintained well enough. I wanted to write this review cause I based my stay on others reviews and felt mislead by them. All in all I would not be back.

Came in for an unplanned quick overnight stay on the road. Front desk was friendly, founds my traveler # and got me the frequent traveler/AAA rate. Was just there to sleep but room was clean, bed comfortable, shower warm. Would stay again.