Gastnutzer
19. Januar 2023
My first experience at this hostel was fine for a hostel, bit messey, some ***** around but not enough for my concern, I was there for a 7 night stay. My second time staying at this hostel didn't go so well. My first night back after travelling NZ me and my girlfriend were jumped by 4 locals 2 of whom had at least 100kg each on us, they came around the corner asking if we were English followed by me responding I'm irish, we were kicked to the ground severely and beaten (Cracked theeth) at 11 at night, they were on a hunt for backpackers. The next morning at half 9 we asked if we could have a refund for our intended 6 night stay but had to pay for the second night. There was large cockroaches in the common area and kitchen, the fridge is very small for the hostel size and was very crowded, the kitchen is tiny and people don't clean up after them selfs and is often very crowded with just 3 people, management say its out of there control however this doesn't seem to be an issue in other well manged hostels. People like to drink in the common area and leave food, bottles etc. and just leave it to someone else to clean up (morning staff), most of the time we couldn't sit down to have dinner because of this. The rooms are ok but have no plugs for each bed like other hostels and only a small fan for the heat that doesn't do much good. On both occasions the group is very young and immature and seem to all have arrived recently to australia and use it as there first location. When booking I had my invoice including tax but was charged more. Compared to other hostels it's not that clean and is in serious need of a makeover, fresh paint, better friges, updated and extra kitchen and supplies, updated beds (very creaky), plugs and lights for the beds, air conditioning, WiFi in the rooms (only around the reception area) etc. It seems like I'm making it the worst place imaginable however this is basic in other hostels, I stayed in the highst room possibe (4 bed) and appartment (4 bed), management don't seem to care as long as the money rolls in hence why they are the no.1 hostel on *********** (sponsor). The reviews are fantastic for this place due to like I said people go there as there first hostel experience. The pictures look fantastic like every other hostel but the reality is much different. I invite all members of management to take weekend trips away and see the competition, there are much nicer and we'll manged hotels at a lower price point it's night and day, I can see it may not be a major issue currently for ye but I can only see it going worse in the long run. If you read other reviews on google they voice my concerns. The one star responses go from bartering them, sinsire, lying (The common room does not close at 1am, they have nicer rooms with more amenities etc.), I feel as though the responses are what you would see a angry 16 year old write, a ah boo whoo you / angry type of responce, I find it very immature and unprofes
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