Holiday Inn Express & Suites Painesville - Concord

First of all, we were on a budget trip to attend a wedding in the area. The Holiday Inn Express had good reviews and the price was right, so we made the reservation. The property, service and value were AMAZING! We have stayed at 4 and 5 star properties in the Boston area that weren't as nice as this property. The location was convenient to grab a dinner at a number of restaurants and the breakfast was delicious. The staff was friendly and helpful and the pool area was super clean and inviting. We will stay at this location again the future.

We really liked this hotel. It was very clean, staff were friendly and professional and while the breakfast wasn’t anything to write home about, I believe it was a standard breakfast you would get at any hotel. Scrambled eggs, sausage, potatoes etc. The coffee, however, was really good! I wonder what brand it is because I’d like to buy it for home. Close to the maple highlands trail, restaurants and town, yet off on its own so very quiet and peaceful.

Management here sucks! They Denied us our pre booked reservation and we were left without a room at 11pm after driving all day and having a flat tire enroute ! They refused to work with us at all and basically pushed us out the door! 🤬 We had to drive another 1/2 hr down the road to find another hotel with a room for us even though we had proof on our phones of our reservation! Never been so humiliated and they lied to reservation dept that we had changed our reservation to different date and no showed it ! Never again !!

We stayed here with our teenage daughter. It was our first stay at this hotel. We appreciate the consistency of the Holiday Inn Express hotels. We didn’t have a chance to use the pool but the full and complete breakfast was greatly appreciated as usual. The room was very clean and comfortable. With sensitive skin, I also appreciate all the Dove brand amenities (shampoo, conditioner, body wash, body lotion, and hand wash). We were thrilled with the location just on the outskirts of Cleveland. Only recommendation is to study the map a bit as the frontage road can be a little challenging to get into when you’re coming off the highway. We are building a solid loyalty to the Holiday Inn Express hotels based on our family travel over the last 5 years and highly recommend!

The job the housekeeping staff of this hotel does is simply amazing. They go above and beyond with their special touches (beautifully folded towels/facecloths —linens crisp and fresh, everything sparkling clean). I met the head of the housekeeping staff, Gloria, in the hall and thanked her. She had very deserved, great pride in her work and that of her staff. Her professionalism is symbolic of the excellence of this hotel. Also there is an absolutely lovely young man, Jason, who works keeping the front lobby clean. He always smiled and said hello. Another example of the genuine hospitality here. Just loved staying here—highest recommendation!!

We stopped here on a road trip to Nashville without a reservation. The room was very clean and the hotel was very quiet which was lovely. The stay was average/good, but not great. There was only one regular coffee in the room (one regular pod, one decaf) which is strange as usually there would be enough regular coffee for two people in the morning. The front desk said we could come down to the front desk and get one, but we were not yet dressed. Shampoo and conditioner were not topped off and the conditioner was empty. The breakfast was quite good, the best we experienced on the trip by far. Just before we checked out, one of the housekeepers tried to enter our room, unannounced. Perhaps she knocked, I'm not sure.

This IHG property was a good overnight stop. Clean comfortable room. Standard IHG breakfast. Safe area with stores and some restaurants close to the hotel. The only issue was the staff needs some customer service training. My wife and I road trip often and customer service and professionalism of the staff is just as important to us as the accommodations. We stayed at this IHG twice in a week on the way out on our trip and on the return. The front desk staff needs some customer service training. I was thinking maybe it was a one-time fluke but that was not the case. Same poor reception both times. Not sure how you feel, but when traveling a long distance and arriving it is nice to be welcomed to the property by the front desk. Just a simple how was your day? Thanks for choosing to stay with us and enjoy your stay. Is that too much to ask for. It goes along way for us when choosing a hotel brand. Also, when checking out the which we did digitally, the front desk person did not even acknowledge us when we were leaving. because she was too busy on personal phone, and never looked up once. Two trips to the car and not even a good morning from the person behind the desk. Again, several opportunities to say have a nice day. Thanks for staying with us and come back again. We don't have a problem with someone checking their phone but when on duty, customers come first. This property needs some customer service training for the front desk staff. Sorry if this seemed like a rant on the staff but that was our experience. So bottom line on this IHG property; it is clean, comfortable, and not far off Rt. 90. Good stay and recommend it. Hope the customer service improves. Stay safe on your way, say hello to someone as there are so many nice people you meet along the way when you travel. That's how we roll. God Bless!

Nice, clean building. Easy on the eyes. Looks newer. The rooms were very clean, as were the bathrooms. The beds were very comfortable. Coffee and water were available in the lobby during all hours. I would’ve given it 5 stars, but the check in process took a little longer than I would’ve liked. I had booked the room on *******, so they had all my info already, but it still took like 20 minutes to get checked in at 230 am. Also, the free breakfast was nothing special. One morning, we went for the breakfast at 9 and all the food ran out, with no intentions of putting more out for us. Otherwise, staff was friendly and greeted us every time we interacted with them.

I love this hotel! Its clean and l conveniently located. The staff is friendly and very helpful. The beds are comfortable and the sheets are soft! The breakfast is generous and fresh. The gym offers all that you need and is also well maintained.