Gastnutzer
22. Januar 2024
Booked a last minute getaway for myself and husband. We don't live far away and have driven past the Hotel often but had never managed to stop or go in. Arrived and was greeted at reception by a lovely gentlman who was friendly and most helpful. Check in was quick and easy, and our table reservation for dinner was confirmed, and we were accomodated with a change to the area we had booked. Shown to our room (Room 11) at the top of the building. The room was nice and created a lovely cosy feel. The room was decorated with nice period older furniture which suited both the room and the hotel. A little more attention to dusting areas such as the lamps & table the TV was on would be good, and we did have a couple of lightbulbs that didn't work. In fairness, we didn't mention as there were plenty of other lights in the room, so wasn't an issue for us. There was water in both the kettle and the coffee machine which should have been emptied inbetween guests - this does make you think how often is the coffee machine maintained/cleaned. The selection of teas, coffees and everthing else on the tray was good quality and plenty of it. The bathroom was spacious, looked clean, but is most definitely due a refurb! The grout in the tiles was stained and dirty, the paintwork peeling, and the area around the velux window was heavily water stained either by previous leak or condensation as there was no means of heat in the bathroom. The main areas of the Hotel are lovely. The reception through to the dining room is a good mixture of old and modern but flows perfectly. The Bar area within the main hotel has a lovely atmosphere. The fire was lit, although no-one maintained it whilst we were in the bar and the fire was going out. The library room is a lovely room and so nicely decorated we wanted to spend time in it, but none of the fire's were lit and it was too cold. No-one was sitting in there and I suspect for the same reason. We ate in the Melville which had a different feel to the main hotel but again, was light, airy and welcoming. There was only one member of staff behind the bar managing everything from drinks orders, meal orders, serving meals etc....but he did this really well and was polite and courteous throughout. The food was good, as was breakfast. All of the team in the Hotel we encountered couldn't be nicer from reception, bar, evening meal and breakfast team. The jewel in the crown was Jolene. What a star! She went above and beyond accomodating us. Summary Great hotel with a lovely team of staff and with a few tweeks and upgrades where required would make this perfect. Would definitely stay again
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