Home2 Suites by Hilton Columbus West

The hotel is great but little expensive, I had some trouble with one of their new worker, he is not professional and terrible at explaining.

Great accommodations; Friendly staff ; very clean and well maintained facilities. Great value and excellent location- little external noise, great beds and pillows ; Breakfast selections are also excellent ! Cleanliness of food areas is top shelf

This Hotel blew me away! Tina at the front desk was so pleasant and welcoming. The hotel and rooms are spotless, and have everything you need for a comfortable stay. The breakfast was fantastic and the grounds were well kept. The Hotel itself was easy to find, right off the thruway. I will definitely come back when I pass through again. Highly recommended.

I appreciate this hotel being clean as there aren’t many that are. Tina at the front desk was very kind and made check in easy. I really enjoyed the peach juice at breakfast. It was also a relief that our room was equipped with a kitchenette so I could make my own food

We had booked a stay at the Home2Suites on September 1, 2024 for an event in Columbus during the weekend of September 20, 2024. On September 18, 2024, I received an e-mail from ******* (our booking site) from Home2Suites saying that our reservation had been cancelled. That's it, with no explanation. I talk with ******* and they call the hotel and the hotel's explanation is that they no longer have rooms available. I had a reservation. I had already paid, yet they just cancel my reservation during an event weekend. I had to get a hotel at a greater cost in another city (Dayton), and will now drive to the event. I talked to the hotel directly and the very nice clerk (who was clearly not involved in this) said that their manager told them that the system allowed them to overbook so they cancelled our reservation and they apologized. Incompetent management, incompetent hotel, but very friendly desk clerk. Will never recommend or stay here or Home2Suites.

Felt and smelled like I was at home. Really amazing staff. Check in was a breeze and being a hilton honors member i received bottle water and cookies. I received a text to make sure my room was good as well. I definitely will tell my colleagues to stay here and come back for leisure.