Gastnutzer
1. März 2024
I was visiting the Columbus area with three of my good friends over a weekend in October 2022. (We arrived on a Friday afternoon and stayed through Sunday morning.) One of my friends reserved two rooms for the four of us, and we were fortunately able to have our rooms next door to each other. I was in Room #417 with one of my friends, and our two other friends were in Room #419. The property is very, very nice... looks fairly new. Our rooms were clean, comfortable, and spacious. I appreciated being able to use the business center computer in the lobby. The hotel has an indoor pool (no hot tub, unfortunately). Also, breakfast is available, but we opted to eat breakfast elsewhere for the two mornings of our stay. There were a couple of significant problems during our stay. First, the power to the building mysteriously went out at the same time both nights during our stay (around 10 p.m.). Very inconvenient, and we have no idea what caused the outage. Apparently, the hotel staff didn't know either when we asked about it on Sunday morning. It was strange because it did not appear that any other buildings near the hotel had lost any power. Fortunately, the outages only lasted no more than 15 minutes each night... but on the first night, it happened after my friend and I had turned in for the night. We kept the fan running constantly which stopped during the Friday night outage... and I sleep with a CPAP which of course stopped working as well due to the outage. Very bizarre, and then it happened again on Saturday night. Another problem we encountered was that the elevator had stopped working during our stay. Perhaps due to the power outage, but maybe not. After the power to the building was restored, the elevator was still not operable. Lastly, our group had an awkward encounter with one of the gentlemen working the front desk. We had gone to a convenience store nearby to pick up some snacks, and this gentleman made an awkward joke about us not being allowed to bring the snacks inside. He was trying to be funny but he was not funny at all. The joke just went flat and I don't think he realizes how unprofessional that was. Overall, this hotel has the potential to be a great place for guests to stay. We were not impressed with our experience here, and I can't say I'd want to stay here again in the future.
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