Homewood Suites by Hilton Columbus

I read the reviews before booking and almost didn’t. We were arriving late so we drove by it and thought we would chance it. It is an older hotel that does need some cosmetic work on the inside. It was clean, the hotel staff was friendly and we were glad we chose this hotel. Breakfast was good. There was a very friendly gentleman working breakfast and he kept things stocked.

First off I have to say that Darius and Ayrulan were amazing. They are both so kind and put in the extra effort to make you really feel welcomed. From the initial check in to the assistance when I needed it. The breakfast provided was pretty yummy every morning I was able to partake.

Horrible place to stay! Management are liars and do not take care of the property. They have bugs as you can see from the many other reviews. Save your self and a headache and book elsewhere. I would not stay here again if they were offering it for FREE!

The shower was broken in the first room. The carpet in the hallway was heavily stained. The furniture in the room was dingy and scuffed. The carpet felt sticky (not like candy or gum, just not clean.) The outside door closest to our car was ajar the entire 48 hours we stayed in the hotel. It was sprung, so there was not a way to make it secure. The linens were not crisp like hotel linens should be and the blankets were insufficient. I had to dig in the closet to get the one from the pull out couch linens. In the bathroom, the wall mounted toiletries were missing the liquid shower soap. At breakfast, the only sweet pastry was a banana nut muffin-and I had to find the breakfast attendant to get that. The second morning there was no orange juice. We have traveled extensively and have stayed in a lot of hotels over the years. The outside of the hotel and the common areas were fine-as was expected. But, the nitty gritty experience of staying there 2 nights was much more of what I would have expected in a lower tier hotel. Our room charges were almost $400 for two nights. This was definitely a disappointment for the money. I will not be staying in a Homewood Suites again and would never recommend it to friends.

This place is terrible. It’s dirty. Paint is peeling off the doors. People are loitering in the parking lots just hanging out on a Saturday night; feels completely unsafe. The air conditioner in the bedroom sounds like a helicopter from an 80’s war movie. Linens for the pull out couch were missing the sheets and the blankets had stains all over them.

After reading the more recent reviews we were hesitant about staying here but the room was already booked. All in all it was a god stay. Nothing to complain about but nothing special either. When we return to Columbus we’re likely to stay here again.

This is hotel needs major updates. The pictures on the internet do not reflect what is currently present. Room 119, bathroom had mold on ceiling tiles, carpet stained, and a sizable in the bathroom door. "Wanda" canceled our original reservation and made no effort to help restore it. (Poor customer service). If I had known the room conditions were this horrible, I would have not called a representative to help restore my reservation. If your looking for quality, this not that Hilton.

The front desk agent was disgustingly rude. After explaining the unsafe conditions of the phones not working, nor were either televisions working. Along with dirty Toelles in bathroom. The front desk agent hung the phone up in my face 8X’s

I reported a dripping faucet in the bathroom and rattling AC unit in bedroom, among other deficiencies soon after check-in. Maintenance guy came and I gave him a written list of these issues before I left for work. He did not fix these problem and did not return during my stay. I was woken up by loud noise and dripping at 3 am. Had to get up to shut off the sink’s main water valve, turn off AC unit, open windows to street noise so I could rest. Room was not adequately clean. Poor overall service reminded me why I stopped booking this place nearly a year ago.