Robertsghs
29. September 2023
Our stay at Hampton Inn was both the best of times and the worst of times. We had one of those experiences where we want to give it another try but are fearful that we'll be disappointed. Great Parts: 1. breakfast was outstanding. So much offered between hot food and continental, and everything tasted good. The people handling the breakfast area were welcoming and answered a family member's allergy-related questions with both compassion and a willingness to help. 2. Our bed was comfortable, and bedding was great. 3. Room darkening curtains worked great. 4. Plenty of small tables and area in the lobby for our extended family to gather and talk / play cards. We were there for a wedding weekend. Bad Parts: Actually, there are only two, and they are related to the bathroom. I have heard reviewers claim that the key to whether a place is clean rests in its bathrooms. The Hampton Inn's bathroom in our room was horrible. We had mold nearly surrounding the bathtub that had grown in the clear caulk used to seal the tub. We had a few stink bugs appear climbing the wall. The maid service did a horrible job cleaning the floor. Caked up grime existed all along the wall edges, and a huge area existed behind the toilet. We had only a two-night stay, and I heard people being turned away because the hotel was booked solid, so I did not complain for fear we'd lose our room. But upon check out, I let the desk clerk know there was a problem with mold in the bathroom and that they should probably do something about it before booking anyone else in the room. I was not complaining or demanding any type of compensation. In fact, I whispered it so nobody else would hear me. She didn't bat an eye and actually said, "Do you mean the mold growing under the caulk around the tub?" Obviously, I shook my head yes, but that concerned me that the hotel rented out that room with that mold issue knowing full well that it was there. Our room was either 207 or 209; I cannot remember which.
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