Hampton Inn Columbia

Our stay at Hampton Inn was both the best of times and the worst of times. We had one of those experiences where we want to give it another try but are fearful that we'll be disappointed. Great Parts: 1. breakfast was outstanding. So much offered between hot food and continental, and everything tasted good. The people handling the breakfast area were welcoming and answered a family member's allergy-related questions with both compassion and a willingness to help. 2. Our bed was comfortable, and bedding was great. 3. Room darkening curtains worked great. 4. Plenty of small tables and area in the lobby for our extended family to gather and talk / play cards. We were there for a wedding weekend. Bad Parts: Actually, there are only two, and they are related to the bathroom. I have heard reviewers claim that the key to whether a place is clean rests in its bathrooms. The Hampton Inn's bathroom in our room was horrible. We had mold nearly surrounding the bathtub that had grown in the clear caulk used to seal the tub. We had a few stink bugs appear climbing the wall. The maid service did a horrible job cleaning the floor. Caked up grime existed all along the wall edges, and a huge area existed behind the toilet. We had only a two-night stay, and I heard people being turned away because the hotel was booked solid, so I did not complain for fear we'd lose our room. But upon check out, I let the desk clerk know there was a problem with mold in the bathroom and that they should probably do something about it before booking anyone else in the room. I was not complaining or demanding any type of compensation. In fact, I whispered it so nobody else would hear me. She didn't bat an eye and actually said, "Do you mean the mold growing under the caulk around the tub?" Obviously, I shook my head yes, but that concerned me that the hotel rented out that room with that mold issue knowing full well that it was there. Our room was either 207 or 209; I cannot remember which.

Hampton is not usually my first choice, but we wound up here anyway and we’re glad we did. Extremely friendly staff, especially while checking in in the evening. Clean room, and a really good selection at the continental breakfast. Definitely a great place to stay if you don’t want to stay in Nashville.

This location is right off the interstate. I was on the backside of the hotel and it was very quiet. Room was spacious and bathroom was a as well. I have stayed in several Hampton Inn properties and this was one of the better ones.

Very nice Hampton close to town and dining. My first room had a loud AC unit, so I asked the front desk person for a new room, no problem. Everything was good from there. Note there is a little road construction in the area. Several restaurants near by for a quick meal. I would stay here again.

Room was clean and I received my digital key in a timely manner. The reason for a "Very Good" rating instead of an "Excellent" rating is due to an issue with my digital key. We arrived after 8pm after a long drive and wanted to get to our room for a quick rest before another long drive the next day. We pre-selected our room using the HHonors App and entered the building through a side entrance via the digital key. Unfortunately, the digital key did not work on my room door so my family had to stand at the door holding bags while I went to the front desk to get a physical key. Front desk staff was very pleasant and provided a physical key quickly.

Very nice hotel, conveniently located near restaurants and stores. The hotel was clean and had all the amenities that anyone would want. The fitness center was excellent and even included a Peloton. It also was very clean. The room was great with very comfortable bedding and seating area. Breakfast was filling with good choices. We will be staying there again!

Wonderful rest stop after an hour of driving through a downpour! Bed was so inviting and comfy. We were on the top (3rd) floor. Never heard a peep. Slept like a baby. Breakfast was very good. Just enough to get us going on home. Great stay, great Hampton Inn.

Stayed at this hotel on a work trip while I was in Columbia. Overall experience was fine. There was one employee that was rude towards me during my stay when I tried to inquire information at the front desk. All other employees were great.

The room was not the cleanest. The bed smelled of urine. When the front desk was notified they only offered clean linens. We make the bed ourselves. In the morning I spoke to the front desk and she simply said I will tell the GM. Horrible customer service!