The Broadmoor

This was on our hotel bucket list. It has now made our top 10 list. The hotel is beautifully maintained, does not feel old or stuffy at all. Every where you look is pure luxury, all very tasteful. We had a standard room which was large with a nice view. I would choose a lake view if I was booking again though. The grounds are stunningly beautiful and so well maintained. Flowers everywhere! The spa is outstanding, the golf course is gorgeous, the pool a wonder. Benches and rocking chairs abound just to sit and enjoy the view. Service throughout is impeccable. We were greeted by each and every employee we encountered. The concierge is pleasant and helpful. Housekeeping is excellent. Valet is prompt. Room service was top notch. Overall 5 star staff. There is plenty to do on the grounds. There is a sports bar/bowling alley. Paddle boats on the lake are included in your stay and the pool is huge. The hotel shuttle will take you to Seven Falls which is a nice stroll up a mountain and then a strenuous stair climb to the top of the falls if you are so inclined.. If you are looking for a top of the line hotel, this is it. We highly recommend.

We had a wonderful visit to the Ranch at Emerald Valley! It was glamping at its best. All the activities we love to do as a family in the outdoors (fly fishing, horseback riding, hiking, canoeing, archery, horseshoes) but with gourmet food and a beautiful cabin. We took our two elementary-school-aged children with us and though they were the only kids there they still had a great time. We stayed in the Copper Cabin, which I'd highly recommend. It was a short walk down to the hot tubs and we loved having a fire in the gazebo at night. Really can't say anything bad about our experience except that having to arrive by shuttle is a bit limiting as far as area explorations but that was really the only drawback. They offer guided hiking tours and other options so there are plenty of ways to get out and explore. If you're a person who needs non-stop action, this is not the place for you. But if you want a beautiful retreat to relax and enjoy nature or bond as a family, then this is an experience you will never forget.

Excellent place for dogs which we seek out. Full but large convention made most of resort quiet and peaceful. We didn’t eat at any restaurants since won’t allow dogs, very expensive and dress code. When on vacation we don’t feel like dressing up with fancy clothes so ordered out. Wish they had 1 casual place to eat. Pool was great, staff nice and rooms great. I loved to walk around and look at all the art, historic pictures etc. free shuttle to 7 falls hike. Expensive but was very nice.

We moved to Colorado 8 years ago. We visited The Broadmoor once on our anniversary and we couldn't get over the charm of this resort. It became a tradition to go there every year to celebrate our Anniversary. We just came back after we celebrated our 49th anniversary. The management and the staff of the resort made sure to make our visit memorable. From the time we checked in at the gate until we left every staff, we encountered wished us happy anniversary. They upgraded our room to a beautiful suite; they sent us a bottle of champagne to our room. When we went to dinner at Ristorante Del Lago we were surprised and happy that the server whom she served us last year Megan P. is serving us this year. Megan went above and beyond taking care us. Thank you, Megan P., for making our day special. Thank you to the Resort Managment and the Staff for making our visit memorable. We are proud and lucky to have a resort like that in Colorado.

This is a beautiful property to tour. We valeted the car and explored the hotel enjoying the architectural splendor and eating some delicious gelato at Cafe Julia’s. Earlier in the day we ate at Restaurant 1858 by Seven Falls. It was delicious. We walked over to The Golden Bee to listen to the piano player and have a drink at the bar. Lovely day through and through. I’d love to stay here but we were on the go so much that it wouldn’t be worth it. This is the type of place you park your car and never leave. Everything you’d need is on property or you can get shuttled there.

Always a pleasure to visit the Broadmoor in Colorado when you come in the floor, you get to see all the pretty trees in the lake. We can’t afford to stay inside parking across the street is ridiculous. 15 bucks for an hour but if you wanna walk around, that’s what you have to pay.

I went to the Italian restaurant a couple weeks ago and I am just getting to this review. I went out with a couple friends I was visiting from Denver who love this restaurant. Unfortunately I did not have a great experience. We were an older group and our server -Grace or Gabriella, was incredibly rude. She talked to us as if we were hard of hearing at one point almost yelling and was overall rude. I also noticed her constantly standing in the middle of the restaurant pointing to tables and it appeared as if she was talking about the people she was serving. The food was good but I will not be returning but the atmosphere was lacking.

The Broadmoor is a wonderful old hotel located about 3 miles from Colorado Springs and about 90 min from Denver airport. It is very nice hotel and the grounds are amazing. The lake and surrounds are stunning. The golf amazing as is the food and multiple bars.

First class service - unless something goes wrong! The experience doesn't much matter if the ending was horrible. We had a wonderful time at the hotel over 3 nights/4 days. As you can imagine, we spent a ton of money as the resort prices are very "Disney" in nature, but we were happy to do it because the service was great. However, when the valet returned our rental car for our departure to the Denver airport, the entire windshield was severely damaged. We immediately notified security and filed a claim with the very nice security representative who said they would review footage and get back to us. He also reassured us "the hotel just usually takes care of stuff like this." After a month, I followed up and received a call from a lady stating she was the General Manager to finalize the claim - and her demeanor and response was shocking. Despite her review of video footage showcasing a perfect windshield upon our arrival, and that surveillance camera footage revealing a destroyed windshield upon valet return, she indicated that "windshield damage isn't our responsibility." She further went on to say that she did see the footage showing a perfect car upon arrival and a significantly damaged windshield upon valet return, and that she also knows we didn't touch it for our entire stay, but "it isn't their problem." I requested the footage to see what happened to the windshield, and she said, "That's proprietary." I requested a call from the Vice President but obviously haven't heard back, and I won't. I wouldn't have heard back at all unless I called to follow up in the first place. The rudeness and disregard after I was no longer a paying guest was disgusting. The whole process was very subjective and felt criminal, to be honest. They know I will not hire an attorney or push it further; after all, it's only a $600 or so bill, but they should be ashamed of their conduct. This hotel was on a business rotation for our 50-60-person board of directors' annual meeting, but I will share this experience with the meeting organizer to help ensure the treatment of their guests in these types of situations is well known. I will NEVER use or refer them again, for business or otherwise. Keep this in mind when booking.