MEININGER Hotel Köln West

I booked this stay for my fiancée, expecting her to have a comfortable and safe experience. While she was impressed with everything during her stay, it took a horrible turn just one hour before she was leaving. At around 10:05-10:10 AM, right before check-out, she was outside the bathroom changing when someone opened the door. The door didn’t open fully but was slightly opened. She heard the noise, panicked, and ran into the bathroom. When she looked out, the person was holding the door open for 5-10 seconds. It was extremely unsettling and made her feel unsafe. The moment they saw her looking, they quickly closed the door, as if caught doing something wrong. As a woman, she felt deeply uncomfortable and unsafe. This was a clear violation of her privacy, especially since it wasn’t even time to check out. When she went downstairs about 15-20 minutes later to check out, she reported the incident to the receptionist. She was asked, “Who was it?” and replied, “I don’t know.” The receptionist suggested it might have been the cleaner, which she agreed was likely since she noticed a cleaning cart near the room. What made this worse was that the receptionist admitted no cleaner should enter a room before 11:00 AM. If that’s the rule, why did someone try entering the room at 10:05 AM? This shows a lack of proper procedures and management. The receptionist noted the time and said she would “look into it.” Instead of showing genuine concern, she casually asked, “Would you like a coffee?” My fiancée found this response completely unprofessional and dismissive. Offering coffee cannot make up for the fear and trauma caused by such an incident. This is the first time my fiancée has faced something like this, and it has left her traumatized. As someone who booked this stay for her, I feel deeply disappointed. I would not recommend any woman stay here alone for her safety. This incident was poorly handled, and it reflects a lack of care for guests’ privacy and security.