Hilton College Station

Great location, helpful staff, good location.

This hotel needs major renovations! The main entrance & foyer look nice, and that is as far as it goes. The rooms smell moldy and feel like if you have walked into a boys locker room. Four adults two night stay: We made reservations for “Premium 2 Double - Views of Brazos Valley” and informed reservations we would be arriving midnight. We also called early on the day of to confirm our reservations and arrival time. Upon arrival we were greeted by a mucky room with torn leather bed frames, small beds that felt like long twin size (not your typical queen double beds), felt as if there was damp carpet, air conditioner was not working, it had a view overlooking the parking lot. Called front desk to inform them of the condition of the room, they sent maintenance immediately and he was at the door in less than 5mins with tools in hand. He was very apologetic. We chose to requested a different room on a different floor, the room was identical, undesirable, however the air conditioner did work and we were too exhausted to leave the hotel and search for better options. Definitely not the high quality Hilton rooms we have come to enjoy, nor did it represent the price we paid for. We will be making many more trips to College Station, TX and we will not be returning to this hotel. We were disappointed.

We usually stay at this hotel when we visit our son in College Station. Due to the fact that this was a game weekend the rooms were sold at quite a premium. However, upon our arrival we were told we could not check in at our guaranteed check in time of 4:00pm. As it turns out, the reason for the delayed check in was that the Notre Dame football team was allowed a very late check out despite the stated checkout time of 11:00am. In practice this means that the room had overlapping booking both sold at a premium non-refundable price. Hilton made no effort to make this right or partially refund the first night of our stay. Luckily there are several alternatives to Hilton which we will use in the future.

The hotel did not have our rooms ready when we arrived at 4pm. When we returned from the Aggie game, half of the restaurant servers were telling customers that they were overwhelmed the other half were being short with everyone to try to get everyone to leave. They turned the lights off 5 minutes before they closed to reemphasize that it was time for us to get out of there. They dont have a problem increasing the price of a room 10 times for an Aggie game, but they do have a problem giving you the service you deserve for paying those prices and staying here. When we finally arrived to our room, we had one towel, the door doesnt close well, the refrigerator does not work, etc. If you just need a place to sleep it will do. Otherwise I would try very hard to stay anywhere else.

The most terrible experience with Hilton… We check in and was later inform that we have to be 21 or older to check in… eventhough when we book we did not receive any information regarding age restriction… the guy let us in but end up giving us a double twin bed in a bad room It clearly stated that I reserved a KING ROOM… never be back here again Please don’t go if you are a young traveler travel alone

I had an unexpected need for a hotel room during a weekend when every hotel was sold out. Yradne went above and beyond to help me find a room for the night. She took the time to physically inspect the room before selling me the reservation. I cannot thank Yradne enough for her willingness to hear my problem, evaluate options that would meet my needs, and find a solution that exceeded my request. Please help me to extend my gratitude to Yradne for her superior customer service.

Husband and I were here for two nights for college baseball games. First the good: The room was clean when we arrived and check in was smooth and staff friendly. And now for the bad: The elevators were slow and there are only two of them. We were on the 8th floor so the stairs were not an option for me. We booked the second night when we came in late on our first night, and were told our keys would work the next day. I got up to the room on day 2 after waiting a long time for the elevator and my key did not work. I went back down to the desk and was told that was not the case and should not have been told that. Caeden reprogrammed my key. I had also requested towels that I didn’t receive when the housekeeping came earlier. Caeden said he would take care of it. Not sure what happened but when we arrived to our room that night we still didn’t have the towels or the coffee we requested earlier, so we had to request again. Overall the service here was just not good. The property is going through a remodel. If you are here on a busy weekend be prepared to wait for elevators and have spotty service. The employees seem to be trying, so perhaps they are understaffed, not trained properly or the hotel is booking too many guests. But whatever is the case, the experience is just not good for the guest.

Caeden and Matthew absolutely professionals in all aspects. Will be back because of them . Great room great service will definitely be back because of these guys

This hotel needs some major upgrades. Leather on head board is peeling off, they claim you will get a queen bed but it’s more like a full size, and staff was more focused on their cell phones vs. attending to their customers.