TownePlace Suites College Station

Old property not up to Marriott standards. Room was very basic on a level of a much cheaper hotel. Breakfast was very limited. Staff and management poorly trained. Bonvoy Elite members should temper any expectations of loyalty display. Will not return.

Upon arrival, we noticed the hotel was undergoing a remodel. No big deal at first. Check in was easy. However, the room we were given was apparently just finished in the remodel process. The room next door had a remodel crew in it, and we had to dodge equipment in the hallway to get to our door. The door wouldn’t open, and the remodel crew had to pry off an improperly installed rubber seal in order for us to just open the door. We were greeted by the overwhelming smell of fresh paint, so we opened a couple of windows. We had a couple of water bottles we wanted to chill, so I went to put them in the fridge, only to discover that the fridge wasn’t even plugged into the wall. We took care of that for you, TownePlace. We decided to relax a bit before heading out to dinner, and while we were relaxing, a woman from the remodel crew used her master key and walked right into our room without knocking! That was the last straw for us. We spoke to the front desk, and they gave us a $100 credit and moved us to a room in a different building. This building had no construction going on. Now, what sense does it make to put guests in rooms directly in the middle of construction when you have open rooms in a different building with no construction around? I’m giving two stars simply because they did give us money back and moved us to a different room, otherwise this would be a one star review. Breakfast was blah, and the shower water pressure was horrible. We will never stay at this hotel again.

We were staying at this hotel for a "stay to play" softball tournament. The issue began with us modifying our stay by leaving one day early. The website indicates that this is possible but may incur a rate change. When we checked out Sunday morning, Roxie at the front desk informed us that she would leave us checked in until Monday. I argued with her that I wanted to be checked out Sunday. I again called her while on the road Sunday morning to ensure that she would check us out of our room Sunday morning as we were not going to stay Sunday night. She told me she would check me out of the room Sunday but did not check us out until Monday morning. We were charged for Sunday night regardless. I contacted Kathleen Wheeler, the general manager, the following day to tell her I was upset for being charged for something we didn't use. She told me we were not allowed to change our reservation because of the prepay option. I argued that her website clearly states that we can MODIFY the length of stay. She told me if I could show her a picture of the website that states we could modify our stay, she would work with me. I sent her the picture of the hotel website page indicating that modifying the length of stay was possible but could result in a rate change. I told her that I understood we could not cancel our stay, which we did not do, nor could we entirely change our stay from one month to the next, but the website clearly indicates a modification of length of stay was possible. Her final communication with me left me thoroughly angry as she completely went back on her word. She refused to issue us a refund for one night's stay and she offered no compensation to any degree even with the proof of the hotel site stating a modification could be made. She blamed all of this on "The Owners". Well, "Owners", your hotel is dishonest and does not have the customer's best interest in mind. I do not recommend anyone stay here. Add to all this mess, the hotel seems to be understaffed, there were hairs on our bed sheets, rooms desperately need remodeling and the pool was dirty.