Gastnutzer
7. Juli 2023
To Whom It May Concern: I wanted to take a moment to acknowledge several members of your team at the Residence Inn Colchester/Burlington VT that really stood out during my recent stay there on June 7th. These are individuals who I strongly feel go above and beyond their job criteria to make guests truly feel like they are at home! First of all, I wanted to say Thank You to Cathy at the Front Desk who took my reservation over the phone a few days prior to my arrival! Cathy is AWESOME! She's Personable, Friendly, Professional and a great face for the Residence Inn! I stay at a lot of Residence Inns across America as that is my Hotel of Choice…PERIOD!! If I stay at another Marriott Property it’s because the Residence Inn in the area is sold out or there isn’t a Residence Inn in the area! Nonetheless, if I could clone Cathy I would put her at the Front Desk of EVERY Residence Inn across AMERICA!! She is one of those individuals who take extreme care in making sure that all of the guests have an enjoyable and comfortable stay at the Residence Inn in Colchester! She does her job flawlessly and is an exemplar for others that are in her position. Secondly, I would like to move over to the Kitchen/Dining Area. Like I said, I’ve stayed at a LOT of Residence Inns! Never have I met someone so passionate and caring about his job like I witnessed in that of Burshell! Burshell immediately greets everyone as they enter the Breakfast Buffet area and introduces himself as such, “Good Morning, My name is Burshell. Should you have any questions or require anything specific in regards to your dietary needs please do not hesitate to let me know? If you have any questions I am here to assist in any way I can!” NEVER in the History of my stays at Residence Inn have I ever been greeted with such warmth, compassion and sincerity like I did at this location! Burshell wants everyone to feel like this is their kitchen, this is their home and he does NOT disappoint! Brushell even went out of his way to bring out a tray of Caramel Drizzle Apple Crumb Cakes (Which by the way is my ABSOLUTE FAVORITE at the Residence Inn. They don’t always have them but when they do it’s a treat! I wish they served these everyday!) and served them to seated guests which honestly made the Residence Inn feel like a Five Star Restaurant! I mentioned to Burshell how I absolutely LOVED the Caramel Drizzle Apple Crumb Cake and to my surprise he went out of his way and wrapped a couple on a plate for me to take on the road! That is ABOVE and BEYOND Service that you just don’t get anywhere these days! I was literally shocked by his kindness, sincerity and thoughtfulness because unfortunately, it is simply uncommon these days! Finally, I wanted to acknowledge Sophia in Sales & Marketing! It’s not often that Sales & Marketing gets an acknowledgement since they are typically behind the scenes but in this situation I feel it’s important to acknowledge those that aren’t typically the f
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