TownePlace Suites Fresno Clovis

Fantastic customer service - a stand-out even among Marriotts which are already consistently excellent. I slept in and missed breakfast by a few minutes and Joseph took the opportunity to get me some of the leftovers from the kitchen and warm them up for me. It doesn’t get any better than that!!

Convient location not too far off 168 on Shaw. Spacious well-laid out rooms. Lots and f plugs, nice mini-kitchen in the room with room for your needs. Breakfast’s were great rotated each day but very good. Staff were helpful & friendly. Easy access parking.

This has to be one of the worst places we’ve ever stayed and we travel a lot. We booked with 6 other parties, ourselves booked 3 rooms alone as we had 3 families. We were coming for business & a Sporting event, upon checking in, the lady at the front desk right away, was extremely rude, her name was Zerna. We said hello, told her we were checking in, gabe our name, she didn’t say hello/welcome nothing. Right away after pulling our reservation, asked for a work order (wasn’t aware we needed one as it was never shown when selecting “BUSINESS” on the reservation made though their web page), but never once asked for an ID! We informed her we didn’t have one, as it was both business and a sporting event for our kids. Zerna then told us, we can go elsewhere we aren’t getting the business rate. Completely shocked at how rude and disrespectful her customer service was, and her tone when speaking, like WE were bothering her for checking in. We told her, we just drove 4 hours there is no way we would be able to find another hotel that’s open to accommodate us. Because we didn’t have the work order, she said “fine we can honor $156/night (vs the $90 we originally was booking for). After a bit of back and forth trying to understand why she wanted a work order, we said fine we will do the $156. Zerna was typing up Something on the computer for sometime, pounding the keys, her body language was horrible, along with her attitude the whole time! We ended up asked what she was typing as it was taking so long, because we had 7 kids who were just ready to be done and I’m the room to sleep after a long drive here. Zerna then proceeded to tell us, insert your card when the blue light comes on, not disclosing anything about how much she was charging on the card, we didn’t ask because we had said agreed the $156 and she made it seem that’s what it was going to be. This woman had the nerve to take her “management” power to a whole other level and charge us $265/a night!! We didn’t realtor this until we got to the room and looked at the bank transactions. Immediately went back down stairs, and asked to speak with someone higher than her. And of course there was no one. We called and left messages for the “head manager” Shelly, who was in fact just as useless, she wouldn’t even speak on the phone to my sister! And all She could say was “ Zerena handled it correctly”… So telling us one price and charging us another is OK..?? HOW?! Zerna is an ABSOLUTE horrible “manager” with the worst customer service I’ve ever seen. The moment we walked in those doors we were treated with disrespect and eye rolls. I’m Sorry if you hate your job, or having a bad day. But she doesn’t need to take it out on us. As far as the other 3 families, they also booked the same business rate.. and guess what..?!! They didn’t have a work order either , yet they were HONORED they $90/night price! How wild is that..?!? When we left (2 nights later), we called Shelley the General Man

Erika is amazing from the front desk!!!! She is really really nice. A great person. Very respectful. She is friendly. When I always come in she says hi. I feel very welcome with her. She is doing an amazing job.