Donutjuice
10. Mai 2024
I'm a Hilton Honors member and generally have good experiences at their properties, but this hotel taints the Hilton brand for me. I booked and confirmed a 2 Queen 1BR Suite here more than 2 months in advance. The night before my stay, I checked my reservation and saw it had changed to two separate 1 King studios. Surely this must be a mistake? I called the hotel and after some investigation, they basically tell me they messed up and gave my room to someone else. To make up for it, they were giving me two separate, smaller, non-adjacent King studios for the same price, and implied that because they were not charging me extra, this was a great value. No, splitting up my wife and 2 young children unexpectedly last minute is not great value. I just want the room type that I originally booked so we could all stay together with enough beds. I don't know if they are disorganized or just don't value their customers. The bottom line is they bumped my reservation, did not even bother to tell me, and could not or would not make it right. Will they do the same to you?
Übersetzen