Fairfield Inn & Suites Knoxville Clinton

Was honestly shocked how nice this hotel is. 5 star hotel at 2 star pricing! Well maintained and clean. We just needed a short stop on our long trip back home and the room was amazing, bed comfortable, shower temp and water pressure consistent. Can’t ask for more!

Discovered bed bugs in our bed when we woke up, contacted hotel and they sent up housekeeping, finding blood on the bed sheets but the bug had escaped. Contacted the hotel after checkout, and they proceeded to gaslight us into believing that the bugs were never actually there, but after showing them pictures of the bugs in the room on the bed, they proceeded to blame us for bringing them in. Had to contact Marriott directly, and they still took the side of the hotel while providing no evidence that it was not their fault. The idea of blaming a guest for bed bugs they discovered in their hotel bed is abhorrent. Absolutely horrified with the filthy state of this hotel. Terrible hotel management, housekeeping, and customer service. Avoid at all costs!!!

Every staff person had communication issues, either sullen or vague or bored. Could not get documentation receipt upon checkout and staff were rude about it. Why have staff? Still don't have receipt and will have to call and spend time haggling. Room view was a giant air conditioner with a Walmart behind... why even have a window?? Fruit was rotten on breakfast bar. No bacon, no meatless option, only sausage. Overpriced for this location. Nothing to do after 7. Pool was closed. Parking curb design and sloping made it VERY difficult to load car. All of the curbs were muddy and had no mulch, just weeds and red clay mud. You had to drag your luggage through the mud to get to parking area. What apathetic bot designed this stupid place?

Upon getting our room , found water was not draining in bathroom, so had to get another room. after settling in, went downstairs for a cup of coffee, it was lukewarm. In the morning , had eggs which were cold. so needless to say, things could have been better. And the topper, couldn't get many channels on TV. So I expected better.