Kyriad Prestige Clermont Ferrand

On 30th of july 22 we checked in at Kyriad Prestige Hotel Clermont Ferrand. We plant a stop-over on our way back to Berlin, and we were looking forward to a modern, comfortable and attractive hotel, as described on *********** To make a long story short, it was a complete disappointment. Sorry: It was a disaster. The lobby and the breakfast-room are very cozy and convincing, but: As we discovered the two leftover bedrooms out of the eighties, contained with a carpet "talking" about the parties of the last decade, which do not fit to the modern imagery displayed on ***********, we felt already disapointed. We will leave that behind, to come straight to the point: As we went to bed, we discovered a wet mattress. I've never experienced anything like this. A wet, urinated mattress in a four star hotel? I tried to call the reception. But the telephone was dead.. no line. Okay, next disappointment. So, I got up, changed again clothes to get down to the reception. But no one at the desk. I rang the bell, and waited for the night porter, who occurred after 5 minutes. He came up to check the mattress too, and confirmed the disgusting condition of the mattress. (He was really nice, and tried to apologize the situation) Due to the fact, the kyriad was fully booked, he offered a stay at a hotel in the neighborhood. Which would have been a good idea, if I would have traveled alone, and not with two little kids and my wife, so I decided not to relocate the half of the family at midnight, and stayed with my son in that room, with the wet matress... At least we got a free breakfast, and a dead end email communication until end of the year 2022, because we tried to get our money back. Until now, we did not received anything back, and no answer to our last request.

Prestige ... Prestige, c'est vite dit, l'hôtel a mal vieilli, les couloirs, les chambres et les salles de bains laissent à désiré, pas de machine à café ni bouteille d'eau offerte. Chambre sur le boulevard mais mal isolée. Personnel correct, petit déjeuner de même.

Très bel établissement. Toujours très bien accueilli. Hôtel propre, bien décoré. La literie très confortable. Un petit déjeuner avec des produits régionaux, (fromages, charcuteries, les yaourts, les confitures délicieuses, le miel de l'hôtel) Je reviendrai

Bonjour.. Séjour du 12 au 14 Janvier 2023..(chambre double prestige 406).. Accueil parfait.... Chambre spacieuse... Petit déjeuner varié et copieux.. Emplacement au top..6 min à pied du centre ville.. Merci à toute l'équipe...!..et notamment à Sonia..! Chiara et Stéphane..et..Mylkie..( pomsky crème )

très bonne literie chambre propre et spacieuse , hôtel proche du centre ville et proche du tram, personnel souriant et aimable, après quelques bémol mini frigo de la chambre en panne , place limitée au parking ,très bon petit déjeuner, hôtel a conseiller

Emplacement central très pratique. Équipe muette et transparente. Excellent petit déjeuner. Places de parking très étroites. Une partie de la chambre remise au goût du jour, une autre, monocolore et affreuse. Chambres propres. Salle de bain vieillotte.