Gastnutzer
31. Januar 2023
We got to your hotel at 2pm which I know check in is 3pm. I was told to come back at 3pm which is fine. We come back at 3 and they said it is going to be another hour because the people who were in our room just checked out at 3pm. We were going to see family and need to take our stuff out of our vehicle & put it in our room, So I was really mad at this point and asked if we could get some kind of discount. They said they would give us 10% discount, which I think we should have gotten more. We went in our hotel room & it smelled of mildew, the couch & chair in the room had stains all over it & was ripped. The cushions were so flattened it wasn't even something you could sit on, very uncomfortable. The sink in the room by the table was clogged and wouldn't drain. The jacuzzi was used once & when it was it smelled like something was burning. On the first night of our stay at 1am we heard this loud noise that sounded like a helicopter in our room, I called the front desk and she said it sounded like the A/C or the hot tub in the next room. She just said the hotel was old & there was nothing she could do about it. I told the front desk about all of this before I checked out and she said nothing, not sorry, not offering us a discount, acted like she didn't care. This will be the last time we stay at this hotel. We usually stay at the country inn and suites right next to it, I wish we would have. What a waste of $283 dollars for 2 nights. The hotel was a dump & was afraid we would catch something sitting in the living room area on that nasty couch. We had to take blankets & cover them with it to sit on it, & when we sat down all we felt was the bar from the pull out bed. I feel we should be refunded our stay because it was just unacceptable. The lady that works the front desk during the day was really rude & acted like it wasn't her problem. The lady that worked the 3-11 shift was nice and said she was sorry we couldn't check in at 3. I have pictures of the couch and the jacuzzi area in our room. We stayed 2 nights. This hotel is very outdated and needs cleaned up. We even saw some shady stuff when we looked out of the window in the parking lot. There was a vehicle there and 5 different people were getting in and out of this car and then leaving. AVOID THIS HOTEL, it’s ghetto trash. Hotel needs updated or demolished.
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