Holiday Inn Express & Suites Cadillac

I was upset when I got up to my room on 2nd floor and the key card did not work. Big beautiful television but where are the usb ports to charge your phone with? Breakfast was great but the noise by the people attending to the breakfast area was so loud that I had to place ear plugs in my ears. Their door was propped open by a cart so the noise came out of the room they were working in. Had the door been shut, there would not have been much noise at all. I tried to inform the lady at the front desk and her comment back to me was I am not their boss. You do work for Holiday Inn and isn’t customer service part of her job? I heard other people talking about the noise, too so I wasn’t alone in this matter. Why have a door if you are just going to prop it open. I tried to ask for a accessible room but I was told by the front desk that my online reservation did not give me a choice to ask for an accessible room so I could not get one. I have heard many guests are getting a accessible room and are not truly handicap. I think before you give out these rooms you should insure at least one of the guests are handicap that are staying in that room. Why are your toilets so low to the floor?

We chose this hotel as a midway stop when heading to northern Michigan. Immediately walking into the lobby, it smelled fresh and very clean. The receptionists at the desk were polite and friendly. They also guided us to a restaurant for dinner. The next morning we had a good breakfast provided in their nice dining room. Our stay was pleasant and we can definitely recommend this hotel again.

Quaint older room, poorly informed staff. Never gave us our IHG points, called front desk at 8am to clarify free breakfast times, she told us wrong and we missed breakfast, offered apology for mistake but wouldn’t issue any credit. Offered us bonus points that we couldn’t digest, then gave us no IHG points at all. Underwhelming Corporate mentality.

Our rooms were very clean, quiet and comfortable! Front desk staff was amazing helping us to book a stay on very short notice. Pool and hot tub were a hit. Lots of options for breakfast. We had a great experience and will definitely be staying here if in the area again!

Great stay! Clean rooms, pool/hot tub was excellent (large hot tub and it was actually hot), the building was quiet and the staff was super friendly. The breakfast was great and loved that the decaf coffee was hot. First time staying in Cadillac. Thanks for an awesome night! :-)

Spent one night during a fall color weekend trip. Very clean hotel. Staff was first rate and friendly. Room was perfect. Shower was equipped with shampoo, conditioner and body wash. Sink area had hand soap and body lotion. All with easy to use pump dispensers. Pool area was clean, the hot tub temperature adequate, and there was no overpowering bleach smell. Breakfast was above the average hotel selection. Pancakes, scrambled eggs and BACON. Sausage patties as well, but those should be skipped. Delicious cinnamon rolls, fruits and other items.

It is nice hotel. Updated. The only thing that is kind of gross when we saw the faucet. I think the cleaning lady just missed it or not aware of it. The pool is nice with hot tub. Everyone is friendly and welcoming. Breakfast is good. Overall is good.

Nice one night stay. Everything was clean. Bathroom was stocked with shampoo, conditioner, body wash, lotion and soap. Beds were comfortable. Pool and spa clean and large area. Breakfast was good. Coffee, juice, baked goods, eggs and sausage, etc. Staff was helpful and nice.

We stayed at this Holiday Inn Express while in town for a family event. Since we were going to be here for a week we chose a suite to have more room. The suite photos online looked tight but our room on the third floor was spacious and comfortable. It had a separate space with a sofa bed and kitchenette (counter with sink, microwave and fridge plus ample cabinets). The king bed was on the other side of a wall with a sunny window. It worked well for this long trip. Like most Holiday Inn Expresses, it included breakfast every morning with egg and meat choices in addition to pancakes and bakery options. The coffee was really good. An indoor pool and small fitness room. A laundry as well. It would be nice if there was an outdoor sitting/lounging area. It’d also be nice if there was something closer for people who like to get out and walk. The hotel is on the south edge of town. A good Mexican restaurant is a half mile away along a busy street into town. It’s a healthy walk but does feel long. The staff and housekeeping here are really friendly and helpful.