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Obwohl wir in der Vergangenheit sehr zufrieden mit dieser Lage waren, war dieser Aufenthalt eine Enttäuschung. Unser Zimmer war nicht ausreichend gereinigt. Es gab viele Staub und wir fanden MIT HAIR, die nicht unser ganzes Zimmer und Badezimmer waren. Auch in der Basis des Mülls gefundenes Gerste *teilweise gegessen Oreos* kann. Wir hatten keine Oreos. Die AC-Einheit in diesem Raum (318) war sehr laut. Es machte einen lauten, schreienden Lärm, zeitweilig. Wir mussten Ohrschneider und Ohrringe mit einer weißen Lärmapp verwenden, um den Lärm zu verdunken.

Dieses Eigentum ist immer eine Freude zu besuchen, aber es war diese Zeit großartig. Wir bleiben in diesem Hotel etwa einmal im Monat. Ich bekomme Schüsse in meinen Augen und kann nicht nach Hause fahren, so dass wir immer ein Zimmer bekommen. Das Front Desk ist immer freundlich und uns jederzeit wieder willkommen. Auf dieser Reise am Tag, an dem wir es verließen, war es regnen. Ich muss einen Kane oder einen Walker verwenden und mein Mann ist blind. Da ich unser Gepäck ins Auto nahme, die Reinigungspersonal stopp, was sie tun und half mir das Auto zu laden. Sie hielten meinen Mann zum Auslaufen zum Auto. Es machte mir einfach mit Freude, dass dieses Hotel so sehr um seinen Gast kümmert. Wir bleiben in vielen Hotels aus medizinischen Gründen und wir erhalten nicht den gleichen Service bei teureren Hotels als wir bei diesem wunderbaren kleinen Super-Acht.

To explain, We had booked a reservation At the extended stay in Waco for February, 2022 for one night for a 2 bed, single room, for 4 adults, which we booked through groupon a week prior. We had confirmed the room with the hotel and upon getting there, the front desk receptionist hands us our key (His name is Walter) . When we get to our room, we see that it is a single bed room, so we immediately go back to the front desk and talk to the same man ( Walter) who check us in. After telling him that we have the wrong room, he begins to look on his computer and he says sorry, we’re fully booked and I asked “ do you have any bedrooms available?” And he says back to me “Do you want to look?!” And I said “I’m just asking”. The front desk man begins to make up a policy saying “if you’re not checked in after 6PM, its first-come-first-serve” and he said its in the fine print. We then looked at the fine print and it was no where in the document we signed that stated that nor on Groupon’s listing. He said they had 13 no shows that day and we’re still full booked. We then asked “what are we paying for a room for if we’re not even guaranteed a room and we’re just throwing our name in a hat and hope we get a room” he then said to us, YELLING “ I don’t care if y’all get a room, I don’t care if you sleep in the hallway, I don’t know you from Adam and Eve” and I respond, “you should care! This is terrible customer service” and then this man literally leaves the building and doesn’t come back. His co-worker came in and tried to assist us and said “sorry there’s nothing we can do, we can process a refund once Groupon contacts us” and said we’d have to call other hotels and did NOT HELP at all. While we’re calling other hotels, a group of girls come down on the elevator very angry and said “the room you just gave us has another man in it”. The female receptionist now helping us and them says to them “Oh, he was suppose to check out today but I guess he didn’t”. She begins to tell them that they gave their room away because of their “give-away policy after 6pm” and that they have zero rooms available. So she calls her manager (Val) and apparently another room opens up! these girls go to this room, they eventually come back and say “There’s another man in THAT room too”. There was also 2 other people people inline that I’m sure didn’t get rooms and 2 homeless people at the end of there first floor hallway sleeping with all their stuff and they were clearly on drugs tweaking, scratching, etc. We eventually left and had to book another hotel at 1 AM out of our own pocket. We have NEVER been treated with so much disrespect, incivility, contempt and carelessness. There was ZERO security and people staying in rooms they’re not suppose to and people walking In on other people. so many people were screwed that night and not in a good way. We still haven’t received any refund and credit.

Ich musste hier für die Nacht für die Arbeit bleiben. Ich war nie in Waco. Das Hotel war ein schönes Hotel für einen Nachtaufenthalt. Zimmer sauber, Frühstück gut. Aber was ich wirklich genossen war Maria auf dem Frontdesk. Sie war sehr süß und gab mir Empfehlungen für das Abendessen und stellte sich sicher, dass ich weiß, wie man dorthin kommt und mich überprüft, um zu sehen, wie es war. Sie machte Witze mit mir und machte mich zum Lachen. Sie war nur eine sehr glückliche Person und so waren die anderen, die ich traf. Ich gehe zu vielen Orten für Arbeit und sie bluten alle zusammen, aber dieser Ort stand aufgrund von Maria und Team.

Neben der Hochgeschwindigkeit ist es sehr bequem, sich selbst zu fahren. In der Nähe eines Zimmers mit einer Hochgeschwindigkeit ist die Isolierung schlecht. Es wird empfohlen, bei Aufenthalt nicht in der Nähe der Hochgeschwindigkeit zu verlangen. Es wird empfohlen, die Ohrsprüche vorzeitig zu bewahren.

FIRST of all, I have been booking and staying at this specific Townplace Suites for state cross country and track meets for YEARS, and have NEVER had an issue like this. I booked 4 rooms, specifically for the needs of my team and coaches, on March 26th for a one night stay May 3-4. I PREPAID for a 2 bedroom suite, reserved 2 more rooms with 2 queen beds to accommodate my team of 4 girls and 4 boys - PLUS their families and our coaches. I also booked a King for a coach. I verified my reservation weekly and checked in on the Bonvoy app the night before (May 2nd). Friday morning, the day of our arrival, Taylor, Director of Sales, called to inform me that my reservation was being canceled and they needed to move my 4 reservations to another property because there were guests who didn't 'check out' and they needed my rooms. I responded very nicely with ”I cannot move, I have families coming in who are staying at the property to be near their children” - I also pulled the titanium level, owners for 19 years card and asked her to please find other guests who could move. I told her that I had prepaid, already checked in, and could not move. She said OK. I arrived at the property a little before 3pm, just ahead of my teams first race at 5pm. The woman who checked us in gave us room keys - each coded with 2 br, 1 king, 2q, etc. When we got to the rooms, they were all 1 king bed studios. I came back down and was told that the GM had switched our rooms that morning and there was nothing she or anyone else could do. NO apology. She proceeded to call her manager who also did NOT apologize and actually blamed me for not switching hotels when Taylor called. He was rude and disrespectful and could not give me a reason as to why Carli changed our rooms. I again (admittedly, not so nicely) asked how this could happen if I 1. Made the reservation for specific rooms 5 weeks in advance. 2. Prepaid for one of the rooms, and 3. Checked in the night before. He had nothing to say, no apology, and again blamed me for not switching properties. If it had just been me and my coaching staff, that would have been tolerable, but it was 14 to 16 year old athletes who were unable to get good rest before competing in the state championship races that evening and the next day. It has been 3 days, and I have not had a single person reach out to me with any explanation. I feel just awful for my team and their families who had a terrible first experience at state.