Finde Hotels in Stanhope

Clean spacious rooms. Great breakfast varieties. Amazing staff except the general manager. I’ve notice him being beyond rude to guests and staff. If it weren’t for his employees I would not have come back. When I ask the front desk lady’s and the housekeepers for help , they always help with a smile. There’s been a few times that I had to ask the general manager for help and he talked down to me like I was an inconvenience and beneath him

出差預訂，適合商務出行

I had a family emergency that brought me to the hotel late at night so they overcharged me sadly the next morning I had yet another family emergency so I had to leave early and they would not refund me for one night's stay!! This was not my only negative encounter with a Wyndham hotel. Never again will I stay at a Wyndham location! I will also be leaving a Yelp review! The vending machines were not working and I was denied a bottle of water from the kitchen but offered a cup to get water from the bathroom facet! I was charged $380 for what ended up being a around a 15-hour stay!!!! Wyndham ripped me off when I was in desperate need!!

I showed up with my family to find out that when I booked online I had chosen the wrong room. I wanted a family suit when I returned and explained what I had wanted they said well that isn’t what you booked. The lady at counter said “we do not even offer a bed with three rooms. After I stood in lobby looking it up online and showing her she then decided that they did actually have a room that offered three beds but only one. It was available but they couldn’t honor the online price and it would be 270 vs 209 that was offered on choice hotels. They explained how prices change depending on availability and I could book online and get that price but I explain it couldn’t be booked because it was after midnight. They were absolutely unhelpful and rude. My family had booked 8 rooms in this hotel. My mom made several trips to be able to even get a key programmed correctly to open her room. I definitely will not be returning to a quality inn anytime soon they were very unhelpful and did there best to cheat people if given an opportunity .

We came to stay at the hotel for a Wedding for one night. Our stay at the hotel was short, thank goodness. Our check-in process started off difficult because nobody was at the front desk and then once we were checked in, we had to ask for a Wedding gift bag as the gentleman forgot. We got in the room and I noticed the comforter had brown dirty marks all throughout. I called and spoke to someone and they said they will have somebody change it. When the two housekeepers got to the room, they decided to tell me it was humidity and not dirt. I didn’t know humidity can dirty a comforter. And if that's the case, I am assuming there is way too much humidity. After arguing that I wanted it changed, they finally did so. After that, I noticed crumbs all over the floor as this room has never been vacuumed between stays. At this point, I had to get ready for the Wedding and didn’t have time for another argument. For $200 at a Holiday Inn, I am expecting a clean room for me to get ready at and to sleep. I went to the Front Desk while I was leaving and yet again, hard to find somebody there so I waited for a little bit. I then told her my scenario and she said housekeeping left for the day and she would notify her manager. Never heard anything. Early that morning, we were checking out. Once again, I am saying “Excuse Me” because I see somebody in the office to the left of the Front Desk but nobody is acknowledging my presence. The lady finally comes out and tells me “oh, the manager gave you $20 off your stay.” I just wanted to leave because of the lack of customer service. That following Monday, I called the hotel and spoke to Linda, Director of Sales. She heard me out and basically told me I was a liar, because the housekeeping is so good, and there’s always somebody at the front desk. She said the last time somebody called to complain was 2 years ago, the reviews here show otherwise. She said she would get back to me and I have yet to hear from her. This just explains why I don’t believe what she has to say is not the case. I would have left if it wasn’t for the Wedding. I do not recommend staying here.