Finde Hotels in Springfield

服務：服務很好，前台接待熱情周到 衞生：乾淨整潔 酒店每半個小時有巴士往來機場，免費，當然小費還是必要的。免費早餐，同時一樓有餐館對外營業。總之非常方便，很不錯的一次入住體驗！👍👍👍

This was by far the worst experience I have ever had at a hotel (of any brand). My family and I made (and paid for) our reservations in advance. However, when we arrived, the front desk clerk informed us there were no rooms available. She admitted it was her error. My wife, who previously worked in the hotel industry for many years in human resources, suggested they ”walk” us to another hotel since it was their error. However, the front desk clerk said she had never heard of this term before and did not know what to do. (To provide context, we had driven more than 5 hours and were exhausted when we arrived. My 82-year-old mother, who was traveling with us, was very stressed out about this situation as we had to wait in the hotel lobby for hours. The hotel clerk, who had been left to work the shift alone, was scrambling around. It was chaos. Management should have never left this clerk alone during the busy Memorial Day weekend. That is a clear sign of the poor management of this hotel property.) After sitting in the hotel lobby for several hours, we were finally provided one room. The front desk clerk, who was working alone, did not have a second room for us. She stated that there was a vacant room, but it would need to be ”deep cleaned” because a medical emergency had happened in that room earlier that night. The room next door was available because the person who had checked in only stayed a few hours then left. However, that room was not clean, and housekeeping had already left for the day, so she (the front desk clerk) would have to try to clean the room herself. When we were finally given access to the room (hours later), we discovered it had not been properly cleaned, and the bed-sheets were in disarray. The next morning, the manager apologized and acknowledged that it was her fault for taking off work that day and leaving the front desk clerk alone at the hotel. The manager also stated that we would receive a full refund for both rooms since what had happened was the hotel’s responsibility and it was not acceptable that we had to go through that, and she would check with the general manager to add additional Hilton Honors points to our account (in addition to the full refund). We left the hotel, believing the issue had been resolved, but later, we received a phone call, in which the manager we had met with during checkout stated that she had tried but was unable to give us a refund because we had prepaid for the room (I guess the lesson is, you should never prepay for your stay. Otherwise, the hotel will try to deny a refund, even if they overbook the hotel, which is their fault, not the fault of the guest). The manager said, instead, they would give us enough points for one night’s stay for one room only. This is not what we were promised when we originally met with the manager during check out. Even after admitting that she had attempted to get us a full refund, she later denied ever offering us a refund at all. Not only did this propert

Handicap roll in shower 1 bedroom suite the suite has plenty of floor space for a wheelchair and the bathroom is big enough for a turn around space with drop down bench the kitchen was nice my main issue is the buildings don’t have but one handicap ramp you have to walk and push you love one a good distance then of course go back to get your belongings the outside is not handicap friendly

Insgesamt glaube ich, dass dieses Hotel ein wirklich schönes Hotel war, aber seit vielen Jahren schwer vernachlässigt wurde. Es ist kein schlechter Ort zu bleiben, aber es ist nicht das, was es einmal war. Die Eincheckung war einfach im Lobby es ist schön, aber man kann sagen, dass Dinge ohne Aufbewahrung hinterlassen wurden. Die Leute an der Frontaufgabe waren sehr nett. Unser Zimmer ist ein Standardzimmer und das erste, was ich immer auschecken das Badezimmer für Reinigung. Das Badezimmer ist sauber, was immer ein gutes Zeichen ist. Das Hotel war insgesamt sehr sauber, so dass ich mich wirklich gut darüber gefühlt habe. Das Badezimmer ist klein und das Toilette fühlt sich nicht wie an der Erde angeordnet, weil es rockt. Im Dusch ist der Fächer aus der Wand gezogen und muss repariert werden. Der TV hat eine gute Anzahl von Kanälen und die Rezeption war gut. Der Pool ist ein Außenpool und es ist etwa Standardgröße für ein Hotel, aber es ist eindeutig über die Jahre vernachlässigt. Das Wasser kam und wir fühlten uns sicher schwimmen, aber alles andere schien gerade alt. Wir gingen morgens zum Frühstück hinunter und das Frühstück ist sehr minimal. Sie hatten Eier sauce Kuchen und graue Bäckereien und Getreide. Es gab nur Salz, aber kein Pfeffer, es gab keine Milch für das Getreide, und es gab keine Topfs für die Bäckerei.