Finde Hotels in Schertz

Frühstück war perfekt Personal war wunderbar war wirklich schön und Zimmer war sauber Mädchen brachten neue Handtücher, wenn gefragt

One of the better Townplace Suites I have stayed at in traveling for business in the past 15 years. The hotel has some very nice areas to relax / grill / chill on the patio / swim / shaded. The view in the back is of two holes of the golf course. The small bar was staffed by a bartender, made a tasty cherry smoked old fashioned which I enjoyed out by the pergola and grill area. Was very quiet and the weather was perfect to relax at the end of the day at dusk. My hotel room was quiet until a family was very loud outside, until 10ish. Great view of the golf course, had the window ajar and enjoyed the sounds of the drives. Overall was a nice stay. Very few dining options on premises (food available to microwave) with plenty to choose from close by. Worth staying at the hotel if you have business on the North Side of town. Even with the road construction close by, didn’t take long to get to the airport.

Brandon checked me in upon arrival and his customer service skills were superior. His demeanor was pleasant and welcoming. He asked all the correct questions throughout the process with his infectious smile and outgoing personality. He called me by name not only at check in, but everytime i passed the desk and asked is there anything else I can do for you today. I am a Platinium Elite member and rarely have I had such great guest services such as Brandons. The facility was clean and nice. Food services greated me daily and house keeping asked each day if I needed anything. Thank you for such a pleasurable stay.

Die komfortablesten Betten und freundlichste Mitarbeiter! Wir genossen unseren Aufenthalt. Das Frühstücksbuffet war effizient, das Zimmer a/c funktionierte gut, und wir hatten keine Probleme zu berichten. Würde 10/10 empfehlen, hier zu bleiben an Familie und Freunde. Die Lage ist bequem gelegen. Das zusätzliche kalte Wasser war auch ein riesiges Plus. Danke für die wunderschönen Unterkünfte!

Bereits hier war, gute Lage zwischen New Braunfels und San Antonio ..... nicht als Diamant-Mitglied gegrüßt wurde, und es wurde nicht Wasser angeboten, und wenn wir später etwas Wasser wollten, Es war nicht ein willkommener Antrag aus irgendeinem Grund an die Person, die wir fragten .... Das Frühstück war groß mit vielen Optionen von heißem Essen wie Bacon, frisch gebratene Kartoffeln, Sauce Gray und Kuchen, Waffeln, aber nicht um die rekonstituierten geschrotet Eier kümmerte, Hart kocht wäre gut gewesen, wie sie bei anderen BW's, Getreide und sortiertes Brot haben ....... Das Frühstück war weit mehr als genug für Erwachsene und Kinder ..... Leider war das Essenzimmer VERY WARM, es ist März jetzt, ich hoffe, sie halten es für den Sommer kalt. Das Bett war zu fest für mich, um sich zu bequem zu machen, wach auf und endete in dem weichen Stuhl und nackt. Ich würde nicht wieder sagen, weil das Bett, wenn sie nicht weichere Optionen in anderen Zimmern haben, was auch immer sie auf dem pad hatten, ist sicherlich nicht funktionieren ..... große Dusche trotz viel Wasserdruck in Zimmer 116. Aber das Duschegarten schien nicht das Wasser zu blockieren, das ganze Boden überschwemmt so musste die meisten Handtücher verwenden, um es zu ertrinken. Ich habe es jedoch auf die Vordertafel erwähnt.

Check in was a joke. The front desk clerk gave me (a Diamond member) a standard room. I informed him I wanted my customary upgrade. He told me there weren't any suites available. I offered to pay for the upgrade if that changes things. He informed me that there were no rooms. I took what I was given and immediately tried to shower as I had been up since 2am flying. The shower had no soap or shower gel. I left and went to the front to ask for it. They gave me shampoo and conditioner...ugh. SMH. I went back again, now 2 hours wasted to ask for SOAP!. they obliged me and I tipped the maid. While making my 2nd attempt to get soap. I overheard the front desk sell a walk in a suite for that night. Furious, I asked him what gives. He informed me he lied, and apologized. Tired I requested he upgrade me tomorrow and he agreed. Then upon bed time. My 5 year old screamed in pain upon entry to the sheets. I had to remove a piece of glass from his leg that was embedded. Not a great first night. Although they agreed to comp the room. I still had to sleep in a bed with broken glass as I was too tired to deal with this hotel anymore at this point. That wasn't pleasant. We were upgraded the following day. That was nice of them. Then the room service stopped, even though I was told I had to request it each morning. I was promptly requesting it each day before 8am and informed the front desk I would be gone until approx 3pm for activities and that should be ample time to change towels and empty garbage. After the second day they failed to get it done by my return, I requested that the manager get involved. At this point I have been very patient. I spoke with the house keeping manager as both the gm and agm were out of town and unable to use a phone. I requested to speak with the district manager, I was told they were contacted multiple times and messages were left and I still haven't had a return call. I am still a guest at this hotel and I had to go to the front desk 2 times today to request my room being cleaned as last night I had to put my garbage and dirty towels in the hallway. I didn't want to have to do this again. I spoke with the same manager of housekeeping, he informed me he left another msg with the DM, and they hadn't returned the msg. I asked him to contact him again. I am still at the property waiting for a return call or preferably a visit from the DM. After 20 years of loyalty, getting this kind of deception to the benefits I earned and having found glass in between my sheets, a new low has been established. Now to end on a positive note as the hotel wasn't all bad. I looked past the security issues with the luggage cart being used as a door stop on a secure external door and the vomit on the hand rail and over flowing garbage everywhere and the empty coffee in the lobby. I even overlooked the dogs barking at night and the apparent track meet in the room above mine. I am on day 5 without a single night of restful sleep, so maybe I am being short

Nun sind beide Aufzüge aus dem Dienst, wenn nur eins abgebrochen wurde, als wir ankommen. Das Bett ist komfortabel, aber das Sofa und die Stühle sind nicht gut für mehr als ein paar Minuten zu sitzen, bevor es ein Problem ist. Die Poollocke ist zerbrochen, und eine Familie, die nicht hier bleiben, hat in ihren Badekleidern aus ihrem Auto herausgekommen und behandelt es wie ein Gemeindepool. Es gibt **** überwachsen durch den Schleifen und Spa scheint seit Monaten zerbrochen. Ich gab zwei Sterne, weil der Ort sauber ist und das Personal sehr nett ist, aber sie haben keine Autorität, wie Geld für Wartung verwendet wird. Ich denke, die für den Erhaltungshaushalt verantwortlichen Personen sind sehr unorganisiert und haben keine Bau- und Wartungskompetenzen. Dieser Ort hat so viel Potenzial in einem wunderbaren Bereich. Wenn der Platz besser gepflegt wurde, könnte es wirklich füllen und erfolgreich sein, aber durch die Anzahl der Autos im Parkplatz gestern Abend bei der Eincheckung, ist dieser Ort schrecklich fehlt.