Finde Hotels in Muskegon Heights

Our stay here was perfect. Room and hotel hallways were clean. Room was $85 with tax, and had microwave oven, large refrigerator, iron & ironing board, and coffeemaker. 6:30-9:00AM Continental Breakfast had bagels & cream cheese, muffins, cereal, instant oatmeal, bananas, and a waffle iron to pour and make hot waffles. The hotel had a coin-operated washer and dryer for guest use. The neighborhood is not really walk-able, but hotel is just off of major street for car access. This hotel sounded much better than the reviews on the nearby Clarion Hotel.

First words—-Awful/Horrendous/Filthy Had no idea what we were about to experience. We stayed at this place because they were pet friendly; we brought our little 9 pound dog with us on this vacation. First thing, when we opened up the door to our room, Room 131, there were so many pee marks and stains on the carpet already , I thought I was going to vomit. The carpet truly was ABSOLUTELY FILTHY!! I can’t use any other words except filthy, but wait, there’s more. My husband and I took showers and some water got on the floor so I used the floor mat/towel to wipe it up. The mat was filthy, meaning the floor was filthy upon our arrival (see attached pictures). Walking around the room bare footed for about 30 minutes, I started to put my sandals on and thought, you should wipe your clean feet down because the carpet is filthy (see attached washcloth), that dirt on the cloth is from my clean feet walking on the carpet—GROSS!!! The phone in the room didn’t work, and the coffee maker took 10 minutes to brew one cup of coffee AND the toilet was not seated to the floor, meaning it rocked back and forth when you sat on it. The only good thing about this place was that the bed was comfortable and clean. We paid $149 for one night for this crap-hole!!! Never ever again. Run from this place, do not stay here!!

It's my fault for not reading the hotel's website closely before booking it; I just booked it based on the Country Inn and Suites name and previous experience with the brand. When we drove up, we knew it wasn't a traditional, original Country Inn and Suites, and the fact that it is still listed as a Quality Inn here on TripAdvisor says a lot about how our experience went. This hotel is undergoing extensive renovations. The lobby and breakfast area look nice, but as for the rest, well, I can only address the 2nd floor hallway of the left side of the building as that's the only other part of the hotel I went to. Why? Because the stairs (no elevator, but it clearly says that on their website) were dirty and the hallway was humid and warm. Our room had only been partially renovated as the beds seemed to be updated, but the sheets were pretty thin and the towels were getting threadbare. The door on our room didn't close properly; it had to be slammed to get it to shut, and needed some force to open it. The manager was in the hallway and made a note to have maintenance look at it. We checked out the next day and my comment was that they should NOT rent out rooms that have not been completely renovated. We understand it is a work in progress and hope that it will be up to standards, but at this point, it is not at all what you might think it should be based on the brand. I'd wait until they were done renovating or make sure to request a FULLY RENOVATED room before booking here. They've been working on it for several months and it takes time.

Wir waren in der Stadt für ein Hockeylager. Das Hotelzentrum /convention war mit dem Ring verbunden, und wir konnten direkt durch den Ring gehen. Das Personal war insgesamt sehr freundlich, Zimmer und gemeinsame Bereiche waren sauber. Sie dienen Starbucks im Lobby. Allerdings beachten Sie, dass sie nicht verbunden sind und nicht die Starbucks App für Zahlung nehmen. Sie hatten ein Restaurant auf dem Grundstück, sowie eine Lounge. Der Pool war sehr klein, und das Heißrohr war versteckt und unbrauchbar während unseres Aufenthalts. Das Fitnesscenter war schön mit vielen Optionen, um ein gut abgerundetes Training zu beenden. Das Hotel ist in der Nähe von anderen Bars, Kaffeehäusern und Restaurants, was ein großer Plus war. Die einzige Beschwerde, die ich hätte, ist, dass die Wände und Fenster auf der dünnen Seite sind. Sie könnten Gespräche, Kniehockey-Spiele, Toilettenfluss usw. hören. Mit diesem Wort, es war nicht ein großes Problem, da wir nicht oft in unserem Zimmer waren. Alle Zimmer um uns scheinen respektvoll zu sein, und die Dinge wurden um 9 oder 9:30 Uhr ruhig. Insgesamt würden wir wieder dort bleiben, wenn in der Gegend.

Das Hotel ist sauber und bietet eine sehr freundliche Unterkunft. Alle, mit denen wir Kontakt hatten, waren sehr angenehm, vom Vordertafel bis zum Reinigungspersonal bis zum Wartungspersonal, mit dem wir uns im Aufzug getroffen haben. Wir haben ein Wasserfront gefragt und erhalten, das angesichts des Raums schön ist. Es ist für die meisten Teile ziemlich ruhig. Das Eine, was ich wünschte, war, dass es Bildschirme auf den schleifenden Glastüren, die draußen stehen. Es wäre schön, die Türen offen zu haben, ohne Fehler zu bekommen. Meine letzte Bemerkung ist von meinem Mann. Er sagte: ”Wenn Sie eine Reise-Berater-Bewertung machen, erwähnen Sie, dass ich die großen Handtücher im Badezimmer liebe.” HAHA. Ich sehe, was für ihn wichtig ist! Ich bin wirklich schön, ich hoffe, wir können wieder, irgendwann.

Please note, I have had Diamond status with Hilton for more than 10 years. On this stay, my family stayed in 2 rooms at the Hampton Inn Muskegon on the night of June 15, 2024, and checked out on Father’s Day. My family has stayed at this hotel before, and it was nowhere near this bad on our previous stay. The fact that they claimed to be out of all the Diamond member benefit snacks other than bottled water was a tad annoying, but minor. Let’s get to the bigger issues. On this stay, this hotel was quite the mess. The rooms were filthy, with all sorts of trash behind the beds, and with stained sheets. The fitness center was also quite filthy and dusty, and with zero towels. The breakfast area is added to the filthy areas. Additionally, the breakfast was supposed to run until 10. However, I’m told by another that they stopped restocking anything at 9. I went to the breakfast room after my morning workout, so I got there at 9:35 to find most of the items were completely gone. No employees were visible in the breakfast room, so I asked at the front desk if it would be possible to get more waffle batter. The person at the desk said, “Absolutely!” She then left the counter, presumably to talk to the person in the kitchen. 15 minutes later, I still hadn’t seen anyone in the breakfast room, so I went back to the front desk. The person I originally asked was back. She then said, “Oh, it is too close to the end of breakfast. We aren’t going to mix up any more batter.” So, I was left waiting for 15 minutes, expecting to see the batter refilled, but was just forgotten about. I didn’t even receive an apology for my wasted time. And my wife had been in the breakfast room at 9, when she heard someone else ask for more waffle batter. Apparently, 1 hour until closing of the room was still too close to the end to justify mixing up more waffle batter. Note, I’m not a big breakfast eater, but I really like the Hampton Inn waffles. It is the primary reason I stay at Hampton Inns. As we were checking out, I uncharacteristically asked for a refund, as this was easily the worst Hampton stay I’ve had in over 20 years. The clerk said he’d mention it to management. Considering how I failed to get notified about the waffle batter, I don’t have a lot of faith in ever hearing back on that refund possibility. So, I contacted Hilton via the app. The response was underwhelming. Their response included the following statement: “I apologize for the inconvenience caused. We will have your feedback shared to relevant team so that they can have the changes implemented as soon as possible this is the best we can do from our end at this moment. Rest assured that this does not correspond with the caliber of service or standards that any guest would anticipate receiving. Your comments will be shared with the relevant management team to ensure any shortfalls have been addressed and rectified. We appreciate your bringing this to our notice.” There used to be