Finde Hotels in Mason City

I've stayed here 30+ times and never had issues with cleanliness until Spring 2023. I had a room with hair in between sheets and food crumbs all over the desk. I told the hotel team and they were helpful in getting me moved to a new room that appeared much cleaner. The next visit again there were multiple hairs in the bed and shower. I called the front desk and they were booked but did bring up clean sheets and a bedspread that I could change. My next (third) visit my room was spotless and there was a nice note apologizing for the issues. Happy with the outcome, I booked again and was very disappointed to have another room where the sheets hadn't been changed with hair in the sheets. After that I switched to the Fairfield for over 5 months but had to book the Hampton when the Fairfield was full. I had heard it improved so was optimistic about it but when I pulled back the sheets, there were hairs in between them and hair in the bathroom. I was really hoping they'd improve since the staff is always courteous and helpful. I've never asked for a refund and also haven't been given it. I figure their cleanliness standards accept it and have talked to others who say it wouldn't bother them.

Es war ein wunderschöner Ort für eine Familienversammlung. Wir benutzten das Treffensaal, das für uns großartig funktioniert. Die Zimmer waren sauber und geräumig mit Kühlschrank und Mikrowellen. Die Kinder liebten den Pool! Das Personal war persönlich und aufmerksam!