Finde Hotels in Cypress

No free breakfast, new management states they are waiting for their license. The hotel room phone doesn’t work. Smoke detector was beeping

1 Nacht Aufenthalt. 1st, unsere Schlüsselkarten funktionierten nicht. Keine große Menge, ging zum Vordertafel und hatte die Karte aktiviert. Gehen Sie nach 9:00 Uhr für ein Schwimmen im Pool, ging zum Pool und meine Schlüsselkarte verweigerte mir Zugang. Zurück ins Zimmer, schaute auf der Website und konnte keine Informationen über Pool-Stunden finden. Beschloss, den Vordertisch zu rufen. Hier kam es wirklich frustrierend. Ich habe 0 angerufen und eine Aufnahme zu drucken ”3” etc. Das tat viele Male und konnte nicht durch die freaking Front Desk. Ich dachte vielleicht, ich mache etwas falsch und hatte meinen Mann versucht. Keine Dicke. Gib auf bc Ich wollte nicht eine perfekt schöne Nacht zu ruinieren. Der nächste Morgen schwamm kurz im Pool. Es war warm! Yay! Es ist ein sehr kleiner Pool. Das Frühstück war ziemlich gut.

Had 1 of 2 rooms cancelled before arrival. Was told one room was cancelled due to an issue with my cc which was bs. Was told the hotel was full but they can figure something out for me. They found me a second room but it was with a King bed. So I have three beds with five people. One of the rooms did not have any towels. I called the front desk to request towels and was told the hotel did not have any towels to provide and that a manager is going to buy some tomorrow. After complaining to the front desk I called Hiltons Customer Service. Hiltons Customer Service told me to call back at 8am in the morning and ask for a supervisor. I get a knock on the door at about 3am and the front desk person brings me two pool towels a floor towel. I was also assured this would not be an issue moving forward. The next morning complimentary breakfast was completely gone by 730am and once the food is gone that is it until the next day. I get back to my room the next evening and I have two large dry towels in my room. I call the front desk and ask for an additional large towel, a few middle size towels, and a few wash cloths. I was told the hotel did not have any to provide. The towels were an issue the entire stay. The complimentary breakfast was available until the food was gone and not continuous throughout the stated breakfast time. Each day I would get I would have to go back to the front desk because the keys had to be reset as the doors would not unlock. The hotel manager stated they would provide additional point to my account because of the terrible experience but I have yet to see any. You may wonder why I would not just go to another hotel……After the first night I tried to relocate to another hotel but a baseball tournament had all of the area hotels completely booked.

Das Hotel ist großartig für seinen Kundenservice und Reinigung. Aufwachen am Morgen und gehen Sie in der Keller, ich werde von der Frontdesk begrüßt, die helfen würde, meine benötigten jederzeit empfehlen. Ich habe keine Probleme mit den Arbeitern, die mir helfen, zusätzliche Nächte zu buchen und würde sicherlich wieder besuchen!

I've stayed here 3 times and each time has been completely different. First time I stayed I had a wonderful very clean modern room with the option to use these amazing blue recessed lights. The staff was attentive, everyone was friendly and my keys were ready before I got there. I checked in shower ID and was in my room. The second time I stayed was because of my first visit. The second visit I was crushed to know there were only select rooms with the blue lights and that they were already taken. The last time I stayed I had a double queen room that had a couple roaches and a crooked TV mounted on the wall. The TV had a hard time picking up the remote unless you moved closer. Property is beautiful but I have been let down the last 2 stays.

Die Mitarbeiter sind immer angenehm. Das Hotel ist immer sauber und das Essen ist immer schränkig.