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Amal and Salif haben uns sehr freundlich bedient. Das Essen war sehr gut und das Ambiente des Restaurants ist angenehm. Wir sind regelmäßig im Sofitel in Rabat und essen immer wieder gerne hier. Bis zum nächsten Mal

It would of been a much better review except for the staff, the receptionist told us upon check in that our room would be ready in a few minutes, 40 minutes later I had to approach them, than all of a sudden our room was ready, the staff that work here are not friendly at all, especially in the breakfast room they were very rude and abrupt, one staff member was so upset that we did not use a tray, we didn't see them, but he over reacted, location was horrible we were far from everything, could not figure out the transportation, taxis are not very honest, so if you want to walk everywhere not a good choice, now for the good, there is a bar on site, rooms were very nice and clean, lobby area was very nice and bright, the bartender was very friendly, close to the train station if you are taking trains, we only stayed for 2 nights, staff need to improve their people skills, your in hospitality and need a good personality

We stayed here as part of a group tour to Morocco, and unfortunately, this hotel was the worst hotel that we stayed at on our trip. It seems that in Morocco there is no standardization as to what a star-rating is in hotels. Knowing that this was a 4-star hotel and having stayed at a lovely 4-star hotel in Casablanca on the previous day, we were looking forward to our stay at Belere and expecting the standards to be consistent. To our dismay, this was not the case. Our room at least was clean enough, although it was small. But our bathroom was filled with mold and didn't feel clean, and we had a weird mold-riddled tub that was difficult to get into and out of. There was no safe in our room at all. The meals there, frankly, were disappointing. Compared to the spread at the previous hotel in Casablanca, there was not a good selection of food, and the food that was served was not tasty at all. Staff in the restaurant appeared indifferent, and at times surly. The common areas adjacent to the restaurant, including the common bathroom areas were horribly dirty. The hygeine was definitely not up to any standard, and it left one wondering whether we would get sick eating the food at this hotel. And in fact, shortly after our stay here, my husband and I did come down with a case of traveller's diarrhea which only recently cleared up. The few good aspects to this hotel: The location is immediately adjacent to the Royal Palace, so is convenient from a touring perspective. The front desk staff were polite, sweet and helpful. The last positive is that when our tour arrived to the hotel after a long day of travel, we were greeted in the lobby with mint tea and yummy cookies. Unfortunately, all in all, everyone on our tour was thankful that we only had to stay one night in this hotel. We certainly would not choose to stay at this hotel again.

Ich verbrachte eine Woche in der Wohnung. Die Wohnung war im vierten Stock mit Balkon, hyper sauber und komfortabel! Das Personal hat einen wahren Sinn für den Kundenservice, sie sind empfänglich, lachend, effizient, nichts zu sagen !! Die Hausfrau verbringt jeden Tag, es reicht, um zu fragen an die Gaststätte. Die Küche ist funktional, es gibt sogar eine Waschmaschine, ein Mini-Ofen. Es ist super gut gelegen, Sie sind 7mn zu Fuß von Ariba Center. Super Aufenthalt, ich würde nicht zögern, zurückzukommen!!

Sehr gut gelegen. Sehr aufmerksames Personal. Vor allem Mädchen auf der Frontdesk. Entschuldigung, wenn ich mich an die Namen nicht erinnern. 😊. Die sehr saubere Zimmer, sehr komfortabeles Bett, weiche Bettwäsche, funktionelle Badezimmer, starke Dusche. Gute Klimaanlage. Großes und vielfältiges Frühstück. Ausgezeichnetes Preis-Leistungs-Verhältnis. Ich würde sicherlich zurückkommen.

Dear General Manager of Onomo Terminus, I am writing to convey my profound disappointment with my recent experience at your hotel. Regrettably, the service and conditions fell drastically short of what I had anticipated, casting serious doubt on the standards of hospitality at your establishment. Before our arrival, we called to inquire about the availability of the superior room we previously stayed in and enjoyed. Although we had already reserved through your website, the person on the line responded dismissively, stating, ”You should have called in the morning; why are you calling now?” This tone was shockingly unprofessional and disrespectful, especially coming from hotel staff. Upon arrival, already weary from a long journey, they were asking for more money , white the confirmation e-mail mentioned 5000 dhs inclu ding taxes they were as king for 5400 dhs and insisted on getting 400 dhs extra. we checked into the room, only to find that the hot water was not working. I was left with no choice but to shower in lukewarm water, a dismal start to my stay. Furthermore, the air conditioning failed to provide warmth. Despite multiple visits from your technical team, the issue persisted. When I called the reception to explain that the room was unbearable, the receptionist coldly suggested we ”wait until morning.” Can you imagine being told to endure a freezing room overnight after paying a substantial amount for the stay? This response was as disappointing as it was unacceptable. Eventually, we were moved to another room, which involved repacking and relocating with my young child—a needless hassle that further tarnished the experience. This new room was at least clean, and initially, we thought things might improve. Today, however, after requesting the ”Make My Bed” service, we returned to find the windows open, the room teeming with mosquitoes, and reeking of cigarette smoke. To make matters worse, my child suffers from allergies and asthma, making this situation particularly distressing and unacceptable. I am thoroughly appalled by the lack of basic service standards, courtesy, and care exhibited by your hotel. The experience was more reminiscent of a run-down, two-star hostel than a reputable hotel. This is not just a complaint about minor inconveniences; it’s a reflection of how poorly your establishment regards its guests. Now 3 days later each time they give me a key Card its functioning only 1 days, each time and day I have to come back to the reception for a new key. It’s 1 o clock morning and I am standing already 20 minutes with my child at the reception nobody is there and the key is not functioning. Do we have to sleep at the reception sofa ??? It a disaster this hotel such a bad service !!!!! I hope you take this feedback to heart and make immediate improvements. No future guest should be subjected to such a subpar experience. Sincerely, Mis Gharbaoui - room 321

Sie sind wirklich freundlich, ihre Wohnung ist geräumig, modern und immer sauber. Bett und Zimmer sind warm sind sorgfältig dekoriert. Groß für Geschäfts- und Familienangelegenheiten. Sehr schön und komplett Küchenbereich. Die Fläche ist schön ruhig. stark empfohlen.

Let’s have a honest review. Check-in : Delayed to a great extent. No welcome, greetings. Only the keys were handed out. Nothing explained, not even the direction to the elevators. Neither the breakfast timings nor the floor. Room : Extremely small, hardly any room to move, not what you see in the pictures (photo attached). Completely non functional AC. In fact, the room was hotter than outside. We had to open the narrow slit-like window to-let the outside cold come in. However low you put it, it’s not going below 25 deg C, that’s because the compressor isn’t on (saving electricity for the hotel) only the fan is spinning. Pillows as high as the Himalayas. Bed uncomfortable. Wifi very very slow. The refrigerator doesn’t cool (not replaced inspite of complaints). No amenities like a swimming pool, gym, designated parking (which are compulsory for a 4-star). Bathroom: The hand shower for the commode doesn’t work. No light above the mirror, difficult to shave or put on makeup (by my spouse). Warm water alternating with cold water bursts from the shower. Breakfast : Plenty of types of bread, but there aren’t any fruits, no hot items, no vegetables, only Beef sausages. Oh and a bland tasteless rice soup. Possibly they don’t know what items are to be kept on the breakfast table for a 4-star. If it had been designated as a 2-star, I wouldn’t have had any complaints, but charging the rates of a 4-star, is simply what you call is ‘cheating your customers.’ Overall : Absolutely not recommended. The facilities that were offered suites a roadside motel.

Although we did not stay here as no rooms were available, we stopped by for dinner. Food was nice and high quality and served right on the riad’s beautiful courtyard. However, what impressed us the most, was the outstanding attitude towards customers. When we stopped by the Riad Kalaa to make a dinner reservation, we also asked for recommendations for a pharmacy as our daughter was sick, the manager (or owner?) then asked what we were looking for as most pharmacies were closed due to a holiday; we needed a home remedy for sore throat (baking soda), so he went to kitchen to see if they had any, after finding out it was not available, he asked one of the staff members to search and call pharmacies to find one open; after few calls, he found one and walked us to the street to show usthe way and provide directions; THAT IS CUSTOMER SERVICE EXCELLENCE. That does not end there, we came back for dinner later that day and since our daughter could not make it because she was not feeling well, we asked for them to prepare something to take out and they kindly and happily arranged that with no hesitation (we were surprised as some restaurants, particularly finer ones -abroad- are often not too accommodating for this) which was a really big thing for us as no places were open around; Another great example by the Riad’s staff of putting customers first, which is what should always matter. Overall, an incredible experience! Thanks to Riad Kalaa’s staff for everything!!