Finde Hotels in Yeovil

We had our wedding reception here in August . Things were great to start with and staff seemed helpful . As soon as we made payment things went drastically down hill! When we arrived our greeting wasn’t great, they also tried to charge twice for my best man’s room ! when we got to the room , it wasn’t clean, very dusty and bathroom smelling of urine. When we were setting our reception in the function room we were ignored by numerous members of staff,. The morning of our wedding we were totally ignored and had management walking in showing other couples the room although it was booked to us. again no acknowledgement or good morning to us ! The room hadn’t been cleaned or hoovered as agreed it would be ,We had to cloth our own tables as it hadn’t been done correctly it looked like the clothes had just been thrown on, Minimal effort ! When we returned from our ceremony we had the same stinking attitude. Who ever was serving on the bar that evening needs to be spoken to as they were still serving our guests even though it was very clear they had already had far to much to drink. Towards the end of the evening Richard a duty manager came in to our reception demanding for me to pay extra charges in front of our guests and my wife , how inappropriate and beyond rude ! This wasn’t the end of it, he then tried to take payment from my wife’s card on file unauthorised!! If that wasn’t bad enough, an hour later the night porter arrived swearing saying what a mess the room was, what do you expect after a wedding party and how dare he swear in front us us all ! They have also since added in all kinds of extra charges and again taken payment from a card unauthorised!! The full English breakfast was unbelievably greasy and we couldn’t even eat half of it and felt quite ill afterwards ..disgusting ! The staffs general attitude here is they couldn’t give a sh*t and they all need thorough training as none have customer service skills . I have worked in hospitality for 25 years and this has to be one if not the worst experience we have ever had. Currently we are trying to take this further with head office but surprise surprise after asking for head offices contact details we have be ignored Words are beyond us how disrespectful and disgusting the service is here Thank you manor for ruining what should have been such a special time AVOID AVOID AVOID !!!!!

We had a wonderful stay. Hotel room was fairly new and spotlessly clean. Good size room with a fridge, and everything you needed. Breakfast was delicious, hot selection lcooked fresh to order, tastes much better and no waste. Good selection of continental foods. The staff are very friendly and helpful. We didn't eat in the hotel but restaurant looked nice. There is a pub across the road that was welcoming and good food, and prices. The gym is small but well equipped. We hope to come back sometime

Diese Bewertung ist nur für den Aufenthalt und das Frühstück, ich habe eine weitere Bewertung für mein Abendessen posted. Zuerst ist dies eine schöne Lage, einige Parkplätze um die Rückseite und das Personal hier sind freundlich und aufmerksam. Das Zimmer ist ein bisschen datiert, das Zimmer, das ich hatte (#6) war auf dem Boden, das war ziemlich klein ohne Kapperaum, aber das war kein Problem für mich. Das Badezimmer sah neu aus als das Zimmer und alles in sich war, was ich brauchte. Die Dusche war nicht die mächtigste, aber es tat die Arbeit. Utilities Es gab kostenloses WLAN, was notwendig war, da Sie kein Signal erhalten, das Zimmer war eine gute Temperatur und der TV (Sharp) gut funktionierte, wenn ein wenig zu hoch auf der Wand. Die Handtücher wurden gut auf dem Bett auf Ankunft und Tee/Kaffee und ein Kettle im Zimmer vorgestellt. Eisenbrett musste Sie zu finden und zu Ihrem Zimmer bringen. Leider habe ich einige negative Kommentare. - Es gab Staub um das Zimmer. - Ich konnte die Leute über mich laufen und chatten hören. Glücklicherweise bewegten sie sich nicht viel in der Nacht. - Das Fenster fehlte ein Stück für den Fang. - Die Hühner waren ziemlich dünn. - Das Schlimmste war leider das Bett, Die Matratze war so verkleidet, dass ich alle Frühlinge fühlte, das ist wahrscheinlich der Hauptgrund, dass die Leute ein Zimmer buchen und sollte das Hauptsache, um richtig zu werden. Das Frühstück war brillant, wieder freundlich und ein wirklich schmeckhaftes Essen mit ausgezeichnetem Kaffee. Der Drucker war auf der Scheckout abgesetzt, aber die Rechnung wurde mir freundlich gesandt. Ich bin traurig, diesen Ort so niedrig auf meinem Aufenthalt zu rangieren, wie ich wirklich die Lage und das Personal gefallen. Ich bin nicht sicher, ob die anderen Zimmer besser sind, ich könnte alles andere übersehen, aber die Mattress für mich setzt mich aus einem wiederholten Aufenthalt.

Best stay ever! Arranged to meet a close friend at a half way point for us for a sleepover catch up in a twin room. Jokingly asked for “something to make us smile as we have had a tough time lately ” as my guest request and the manager outdid herself! Chocolate treats, muffins and a game of swear snap! We had the best time catching up, giggling over wine and a takeaway and playing swear snap. Just brilliant and made our stay extra special. Room super clean and cosy and fridge and microwave a bonus. We curled up on the sofa and gossiped away. Nice touch having face flannel and nice toiletries and hot choc available too. Breakfast was lovely and the lady serving it was so nice. Absolutely lovely stay and we will be back!

Booked & checked in online which was very easy but to check in online you will need your drivers license or passport information so have this to hand. On arrival I found the staff very friendly and helpful and got shown to the room quickly and efficiently. They had 3 really good well kept real ales and a variety of really good lagers and ciders. Everything was spotlessly clean the food was excellent what more cld you ask with really friendly staff with a warm greeting