Finde Hotels in Cirencester

Great Hotel in wunderschöner Lage - haben ein paar Mal geblieben und liebte es - aber leider wurde diese Zeit durch Personalmangel abgelassen - mein Zimmer wurde nicht gereinigt oder keine frische Handtücher und Produkte ersetzt . Das Rezeption-Desk war oft niemand da - mein Kartenschlüssel für Zimmer funktionierte nicht - zweimal musste zurück gehen, um zu ersetzen und musste lange warten, bei beiden Gelegenheiten wie niemand auf der Rezeption - es ruinierte meinen Aufenthalt, diese Zeit.

I went to the restaurant with a friend. Ordered a ribeye steak. I ate about quarter of my steak before I realised it was inedible. Full of gristle. I told the waitress who eventually sent a male college. I have no idea if he was a manager. He looked at my steak and apologised and said he agreed it was unacceptable. I told him I did not want another steak. He told me he would adjust the bill. When we got our bill it was for the full price. I asked the waitress to get it adjusted. She returned with a new bill showing a 10% locals discount. Really is that it? You add your service and then only give me a tiny discount. The waitress just looked at me. I did not want to make a scene in front of my friend so paid and left. My advice would be avoid this over priced badly staffed and run hotel. They have no interest in customer service. We were ignored on arrival and had to wait to be seated even though at least 3 staff members saw us they all ignored us.

Originally chosen for being in walking distance from the centre of Cirencester, as well as good reviews. It was a time of torrential rain in the local area, but the warm welcome we received and the excellent level of hospitality and friendliness experienced throughout our stay made all the difference. An historic building with steep narrow stairs to some of the upper floor rooms, it suffered from some unfortunate water leaks during our stay, but the staff kept smiling and looking after everyone despite the problems. Outstanding level of service. The breakfasts were amazing and the evening meal was top quality. We will certainly re-book if we are in the area again.

Location is perfect for Cirencester town centre. We had a room on the ground floor that had french doors to the pretty enclosed garden. The room was very comfortable and clean. The breakfast is freshly cooked and the staff were attentive and friendly, except for the Sunday as seemed to be a little overwhelmed with full occupancy and not enough tables. We had a much longer wait than on previous days which were perfect. Check in was a little random, we completed an online check in form before our arrival in case no-one was there, but this did not let us know which room or how to find a key. However there was someone there when we arrived so no problem. Would definitely recommend and stay there again.

Recently stayed here for a lovely weekend with friends. Amazing location, just a couple of minutes away from town. Such a beautiful place to see at Christmas time. Ann and David were so welcoming and couldn’t do enough for us. Rooms were gorgeous. Would highly recommend and support a family business!