Finde Hotels in Ciutadella de Menorca

Die Lage ist sehr schön, auf gehärteten Straßen und engen Passagen, aber sehr nahe der Hauptstraße. Das Personal war sehr freundlich und hilfsbereit und geduldig mit uns, obwohl wir nicht die Sprache richtig sprechen konnten. Die Zimmer sind geräumig und ausgezeichnet gemütlich und ästhetisch angenehm. Sie haben einen gemeinsamen Raum mit einem offenen Dach, wo Sie im Sommer starrt Nachts.

We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now

Sehr zentral gelegen Kostenlose Parkplätze auf der Hauptstraße, am Abend muss man leider länger nach einem Parkplatz suchen und auch mal weiter weg parken und etwas länger gehen Internet kostenlos und gut Aufzug Sehr stickig im Flur da keine Klima (Klima nur an der Rezeption) Getränke gegen Bezahlung neben der Rezeption UG: Offenes Fitnessstudio, Billiardtisch Pool mit Liegen und Stühlen (fanden wir sehr angenehm und sauber) Zimmer geräumig, Safe (unserer war kaputt), Minibar, TV, Doppelbett Klima, wir fanden die nicht so gut. Teilweise laut, dann ging das Gebläse gut, dann war es wieder weg Bad mit großen Begehbaren Dusche (Wir hatten ein Loch im Duschschlauch, die Seife in der Dusche war leider nicht aufgefüllt) Genug Handtücher Föhn Reiserasierer, Mini Zahnbürste Schade das es keinen Balkon gibt Mitarbeiter freundlich Frühstück: War soweit ganz ok (hat für uns persönlich noch etwas Luft nach oben), Saft, Danone Joghurts, Div. Süße Teilchen, Tee, Kaffeeautomat, 2 Semmel Sorten, Toastsorten, Croissants, Hart gekochte Eier, Rührei, Speck, Schinken, Salami (war sehr oft leer wenn wir kamen) , Lachs (auch oft nur 2 Scheiben auf der Platte) , Obst, Marmelade, Nutella, Nüsse, usw Es wurde oft nicht gleich eine neue Platte hingestellt, manchmal gab es leere Platten, je später man kam umso eher waren leere Platten vorzufinden. Für uns war das Hotel vollkommen ausreichend und angenehm für 3 Tage. Die Parkplatzsuche am Abend etwas störend, dafür kann das Hotel jedoch nichts Der Pool war das Highlight. Der Preis pro Nacht dürfte etwas niedriger ausfallen.