The Chicago Hotel Collection River North

My Honest Experience After Reading Negative Reviews I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised. The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website. One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed. Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming. The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly. Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper. Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises. I’m very grateful for the pleasant stay and would return again.

Was t able to check in

A greatly designed hotel. Location is a little bit far from the downtown area, but really close to a metro station.

酒店鄰近鐵路，出行很方便，職員態度亦十分良好。另外，我獲分享了不接近鐵路路軌的房間，感覺很寧靜

又貴又沒感覺！

This is my second time trying to post my horrible experience with both ******* and the Chicago Hotel collection river north, but it seems as if they don’t want customers to know how horrible the experiences and how bad they’re scamming people working together to not give people their money back, or to move dates that the companies did wrongfully and would not change it because they’re money hungry let me just say I’m calling the Better Business Bureau on both the Chicago Hotel collection river north, and *******

hidden charges not known until arrival at front desk. online booking needs to include this.

Not a good experience. They charged us for extra things because one towel had make up on it. Staff came into our room in the morning at 9am when check out was at 12. Would not recommend

The heating in my room didnt work my entire stay there while the temperature outside was -7 degrees. It was 65 degrees in the room my entire stay. That just isnt livable. And everytime i tried to go speak to the staff about it, they were nowhere to be found. I also paid for hotel parking and ended up having my car towed because there is no clear signage for where hotel parking is. I paid for an upgrade and parking and was only left disappointed.