The Madras Grand

Hotel is not on good location and surroundings are very unhygienic and not a star hotel. Not a good stay.

Good. Clean. Well maintained. However we were not accommodated in a double bed room as initially i had booked in a twin bed room inspite of a formal request from my side. My stay was long. So that left me uncomfortable. Otherwise ok for the cost. Area is easily accessible.

Very nice place to stay. Rooms are spacious and clean. The staff is polite and helpful. Awesome food.

It is an average place. Cleanliness was not bad. For the price charged the quality could have been better. The ac was centralised and did not work properly. They said they rectified the problem but after every hour it kept going off. I had to manually put the control switch on again and again. The water in the bathroom floor took a long time to dry. So had to be very careful not to slip and fall. They provided with clean towels, soap shampoo etc. The breakfast menu didn't have much option and the buffet was a bit over priced for what was offered. When ii went to clear the bill i found a 5% service charge. Coukd not understand what service was it. I had availed no service. When i asked about it they said it is "optional" and would remove it if i wanted to. Of course i asked them to remove it. Overall it was an "ok" place. When u pay around 4000 rs for a night u will expect a better room and service and amenities.

Front staff was very rude. Asked for early check in as i was with family and reached early to chennai so rushed to the hotel directly. We were kept waiting in reception for 3 hrs to get room.

I was supposed to provide the room that i had booked at 1 pm. I got the room after two hours. This caused immense stress for me.