Hussain K
18. Juli 2024
We had so many issues with stay at this hotel. We travelled to Chennai from USA to attend a marriage and booked 3 rooms, but while checking in we were told that they have some system issues and they cannot see the 3rd room booking from the third party website we used to book. Because of that we had to get alternative arrangements for our in laws. We were told that we will be called once the issue is resolved but no one contacted. Some construction is going on at the hotel and we could see dust all over the place and because of heavy rains the entrance to the hotel was waterlogged preventing us from walking outside. The pillow in the room was really dirty , I took a picture and shoed to the staff. This was a very unpleasant stay for us , but worst experience was on the way. Next day early morning I approached the hotel Staff before leaving to the marriage but I was told that the general manager is not available. We went to the marriage and after coming back at 2pm we were told that the third room issue was their mistake and they found that we actually had 3rd room booking during their audit. Since the night has already passed I asked them for the refund but they refused. They told us that the third party website through which we booked will refund our money. When I contacted the third party website they told us that the hotel staff is not picking up the phone. I am still waiting for the refund as I am writing this after two weeks. If you are planning to stay this place, God bless you and be prepared to lose your peace of mind. I usually do not write negative reviews like this, but this experience was beyond the limit.
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