hotel nikko chengdu yixin lake

My stay at this hotel was fantastic. The rooms were clean and cozy, and they provided everything I needed during my stay. The staff were kind, and the food at the restaurant on the first floor was amazing! My family came here for a short Thanksgiving break to rest and relax, and we were extremely satisfied with our experience. One of the highlights was the tea room on the 5th floor, a very quiet and relaxing space. There are just a few things I’d like to mention for improvement: - The small pool, which is meant to be a kids' pool, was too cold. My 19 mo daughter couldn’t enjoy it as much as we had hoped. - The sauna was off when I first checked, and I had to ask them to turn it on. Since it takes some time to heat up, I couldn't fully enjoy it during my stay. - While most of the staff spoke English, there were a few instances where I had to use a translator on my phone to communicate with. Anyways, we had a wonderful stay and would definitely return. Highly recommended for anyone looking for a relaxing getaway.

第三次入住怡心湖日航酒店，巧的是都遇到同一位前台Devin先生接待，非常耐心熱情周到，後面二次還升級了房間。 第一次預訂覺得是新酒店，想入住試試。裝潢温馨有設計感，且材料厚實很有質感。 衞生：房間打掃乾淨徹底，還留了紙條和玩偶禮物，感覺很温暖。看我們喝茶多，又多給了好幾瓶水。 餐廳：早餐豐盛，有日式西式和中式，尤其喜歡日式早餐。餐廳服務很日式温馨。 床墊軟硬適中，床品極其舒適，一夜好眠。 有星空泳池，設施很完善，提供的毛巾飲用水都很到位，毛巾也是厚實的那種。 服務、美食、環境都讓人感覺物超所值，值得再次入住，謝謝！

Devin 是我在酒店遇到的最出色的前台服務員。他專業素養極高，辦理入住手續時高效迅速，同時又能細緻地解答我所有的疑問，每一個細節都處理得恰到好處。臉上總是洋溢着熱情友好的微笑，讓人一走近前台就如沐春風。在我對周邊旅遊景點訊息一頭霧水時，Devin 主動為我提供了詳細且實用的攻略，還貼心地幫忙規劃了最佳遊覽路線。他對突發狀況的應對能力也令人稱讚，有一次酒店系統臨時出現小故障，他一邊有條不紊地手動處理業務，一邊耐心地向等待的客人解釋致歉，化解了大家的焦慮。Devin 的優質服務無疑極大地提升了整個酒店的形象與品質，讓每一位客人都能擁有賓至如歸的體驗。