Andrzej1222
22. August 2024
Several reasons why we were disappointed. First and foremost, their billing. We extended our stay by another night. They charged our credit card $160.00, then $140.00 and then $60.00. This was not what was posted on their Marriott app. We called initially to make reservations because we wanted to be on the ground floor and we were also traveling with a service animal. No problem, we reconfirmed the service animal upon check-in and had no issues. With their unauthorized charges on our credit card, I questioned the front desk the night before we left. Seemed like they snuck in a $75.00 charge for our service animal (yorkie) the lady at the front desk supposedly handled it and credited our account. Next morning I received an email with the updated billing information and the numbers didn’t add up. Checked my credit card and still had those 3 charges listed as pending. Questioned the front desk again and told her I spoke to a lady the night before and one of the issues was the $75 pet fee. This woman behind the desk was absolutely clueless and told me she would look into it. So I check out and the issue has not been resolved. So I figured instead of dealing with this unprofessional woman, I decided to email the manager which by the way he never responded. He was not there so I couldn’t speak to him, must be really busy lol. So those 3 charges remained for days on my credit card as pending not adding up to what the Marriott app advertised. The room was the size of a cruise ship room, tiny. It had a pleasant odor at first but the next day stunk. The sink was clogged but they fixed it. The food at breakfast time was horrible and inedible considering it was a Marriott. Coffee was not good but we liked the hot water because we were able to make tea whenever we wanted. In summary, we’ve not been at a Marriott property in about 7 years but we’re still members so we decided to try it. We preferred Airbnb because you get more value for your money and a lot more room. Billing is never an issue because you know what you’re paying for. Best western is also one of our favorites and we travel probably 6 times a year with them never having to deal with billing issues. We are DONE with any Marriott properties !
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