Grand Bohemian Hotel Charlotte, Autograph Collection

這次行程中最失敗的酒店，性價比極差，夏洛特酒店很多，挑了這間最貴的，以為會很好其實大錯特錯，酒店大廳很小，由於我們到達時當晚黑人過節（樓上有比較有名酒吧），所以門口前台都是人，我們排隊進入後與前台説已付房費，他們強調每間房間1122.4美元預授權，我們2間凍結2次1122.4美元。市中心沒停車場，1輛小車停車費2天花了近100多美元（➕小費），主要每次用車等一刻鐘以上，最氣人的退房時問他賬單發現扣了2次房費，我們與攜程交涉後他們説2天退，一間掛車費的已退房費，沒掛車費的10天了還沒退1122.4美元，天天看對賬單還是沒退款，與攜程交涉他們也衹能與代理説等等，崩潰！千萬別定這家，周圍萬豪與麗思卡爾頓都很好比他們還便宜。

This place is bright, clean and well maintained. The rooms are spacious but the noise level at night can be higher. We could hear loud guests at night but that is no fault of the hotel or its staff.

Front desk was professional and helpful. However we were not informed when our room was ready after an hour wait. Nice sized and well appointed except room needs a second chair. Restaurant MICO was very good and roof top bar had good drinks and desserts

The room was amazing!! Super clean, art was beautiful and the bathroom was so nice. And upon arrival we received some delicious champagne!

The room was incredible. The staff was so magical from the moment we walked in the door. The food at MICO was the best we have had in a long time. Will return

I stayed at the Grand Bohemian Hotel Charlotte from February 13–15 to celebrate Valentine’s Day, and unfortunately the experience fell far short of expectations for a property in this category. The primary issue throughout the stay was the valet operation. Guests were instructed to request vehicles via text with a quoted 10-minute turnaround. On multiple occasions, the actual wait time exceeded 25 minutes. As a result, we missed two confirmed dinner reservations off property due to late arrival. The valet area was consistently congested, with vehicles wrapped around the building and traffic blocked. It appeared severely understaffed and unstructured. Compounding this, we experienced brown water coming from the faucets in our room for approximately two hours. While maintenance issues can occur, lack of access to clean water at a luxury hotel is concerning. Checkout was equally disorganized. We waited roughly 20 minutes for a luggage cart, then were told to expect an additional 10-minute delay due to valet staff being preoccupied. Approximately 15 guests were waiting to retrieve vehicles at that time, many visibly frustrated. For a high-end property during a major holiday weekend, basic operational planning and staffing should be in place. The hotel itself is visually beautiful, but the service breakdowns significantly impacted what was meant to be a special trip. I hope management takes meaningful steps to address these systemic issues.

Room was spectacular and service was stellar! Outstanding experience highly recommend GB Charlotte for couples heat as well as a family treat. They are great at it all!

Cleanliness, kind staff that seemed like they enjoy working there and overall design of the hotel.