The Ballantyne, a Luxury Collection Hotel, Charlotte

Wonderful hotel! Exceptionally clean. Staff is sooo nice. Architecture is so beautiful. Pool area clean with comfy chairs. Rooms spacious with comfy beds, pillows linens. Nice shuttle that takes you up to 1 mile from hotel to restaurants. Relaxing atmosphere. Spa area looked very nice although I didn’t partake of spa services this time. Many areas around hotel with comfortable sitting areas. I enjoyed reading my book. The only reason that I did not give this a 5 rating is because there was no in room microwave, coffee maker or fridge. There was a pre stocked fridge full of snacks you can purchase at a or r I was not paying. I would have preferred an empty fridge. No complimentary breakfast. There is a restaurant open at breakfast 18-45 dollars per person. Complimentary coffee and tea in the lobby that was very nice , but when my coffee cooled off I could not heat it up or refill it in my room. Room service is available. 7 dollars per cup of coffee. No gift shop or snack convenience store in the hotel. Numerous restaurants and Harris Teeter grocery with in a mile. . I will definitely return but with snacks!!!

The hotel itself is nice. However, they need to change their room description. We went to the hotel for our wedding anniversary. We were looking forward to our stay, having read the room description and seeing the photos on the website. We paid almost $400 for a king room with a deck overlooking the park. What we were met with was a disappointing 3rd floor gravel rooftop view that looked nothing like the website photo. Beyond that, a massive construction site. No “park” in sight. The deck had wasps nests, massive spider webs, and broken deck lighting. It did not look as if the deck had been cleaned in a year. In addition, if neighboring hotel room guests would like to enter your room, they only need to straddle the decking onto the gravel and walk two feet over to your room. Upon checkout, we let the front desk know that we were disappointed. He just said, “Yeah, we know it’s bad.” It may be out of your control to change the view but it is within your control to notify your guests of the view and not deceive them.

Definitely not an experience I was expecting to have with the Luxury Collection, given my last one at the Hotel Ivy in the Twin Cities went smoothly and was full of pleasant surprises. This one, unfortunately, had several unpleasant ones. Upon check-in, we asked to be upgraded to a suite. That was not granted, which was understandable, given the hotel was fairly heavily booked out because of a wedding (that we were attending). They gave us an opportunity to upgrade the following morning, though. We did find out, though, that the only rooms in the category we booked (entry-level with balcony) would've been on the first or second floor, and because we put in a request for a higher floor under reservation notes, it was a little disappointing to not be granted that. We did, however, settle for a downgrade, which didn't include a balcony, but was on the seventh floor. We were told by Maggie, who seemed to be a shift supervisor of sorts, that we could come to her the next morning if we still needed an upgrade to a suite/potentially a presidential suite. That was much appreciated, but ultimately we decided not to take that offer. Upon arrival at the room, it was slightly smaller than expected of a luxury hotel of this caliber, with borderline-claustrophobic ceiling heights (though this could just be because it is an older property), little dust-prone crevices, and a dark color scheme, which further minimized the already low level of natural light in the room, and made the space feel even smaller. There were some nice touches to the room, including some ambient lighting, a decently-sized marble bathroom with a soaking tub, and a very, very comfortable bed. On other positive notes, room service was prompt, though the food hovered slightly above mediocre. Housekeeping was decent, at least for the room cleaning they performed DURING our stay (more on that later), and the hotel's personnel were always pleasant to deal with. Maggie, who I mentioned before, checked on us throughout our stay, making sure we were doing okay, and had a great sense of humor. We also had encounters with several bellmen and valet people, all of them very friendly. The highlight of our stay was the hotel's key selling point--the events venue. We were there to attend a wedding, after all. I did have high expectations for the bells and whistles in the first place, this being one of the highest-end hotels in Charlotte, but I was still taken aback by some of the venue work. When I tell you that the pre-function area and ballrooms are stunning, believe it. The centerpiece sweeping staircase against the windows descending into a reception drinks area was possibly my favorite spot in the entire hotel. And the decoration team for the hotel was also amazing--they managed to embellish the ballrooms in extravagant, Crazy Rich Asian-esque style. It's among the most beautiful hotel wedding setups I've seen yet. But what immediately drove my rating from 4 stars to 3 (though 2.5 is perhaps more ac

I had been driving for 10 or 11 hours, lots of traffic and accidents and torrential rain… nightmare in every way. My husband (not in the car with me) looked online and found me this hotel because I needed to stop for the night. Every staff member I encountered was amazing and lovely. Every detail of the room and experience was perfect. The bed was incredibly comfortable and I never really notice but the linens were silky and beautiful, and the robe had a Frette label so maybe that explains it. I’m a humble gal and like to save money and I am happy at a clean simple hotel but THIS, this place literally has changed me. I landed here by accident and now I will compare everywhere else to this hotel. Thank you, thank you, to everyone who works there and helps to create this amazing place!!!

We had a great girls trip to see a concert and get some spa time together! The accommodations were clean and comfortable and the food at gallery restaurant was good. One of the highlights was Jeffrey Barbour, who made us feel right at home with all of his help!

I stayed at The Lodge in July for a professional development training. Very comfortable and clean rooms. The meeting spaces were the perfect size for our group. The staff was very friendly and helpful the entire weekend. The food for vegetarian tastes was superb!!

It’s an older property, but it's been very well cared for. It's beautiful, though I wouldn’t call it a luxury property by today’s standards, especially since the golf course is gone. In its place, there's a new commercial development with a courtyard (featuring an artificial lawn) and some hip restaurants still in opening phase. The outdoor pool is quite small for a resort. There's no coffee machine in the room, but they do offer delicious Illy coffee for free in the lobby. They also serve mini muffins and iced tea in the afternoon in the lobby, which, while not anything special, is a nice touch. Overall, I didn’t feel it was $400 per night luxury stay. The standout feature was the staff—they were very friendly and had that charming Southern hospitality. There was something classic and unique about the place that I appreciated.

We have stayed here 4 times- in 2023 on May 5th and 13th and just recently May 4th and May 11th as our half way point on the way to and back from Disney. We called before each trip to request a featherless room due to allergies to feathers. I explained all 4 times that our son is allergic to them and causes him to wheeze and cough. All 4 times when we got to the room there were feather pillows. They did get the comforter correct but never the pillows. We were even told the room would be walked by management to make sure and yet again there were still feather pillows. One time when we got there they made us wait an hour for our room after driving 8 hours since the request we made prior to the trip was not complete. Then on this last trip (11th) there was some concert outside at a new amphitheater that went until midnight and we couldn’t sleep. That should be listed on your website as it was really loud. We will never stay here again as our halfway point, for how much we spent to stay we expected more. Pictures below showing feather pillows.

Rooms not as advertised. Make sure you check if they have an event at the weekend. There are significant differences between the bathrooms shown in the website and what you actually get. I have been staying in hotels for 40 years and this is the first time I ever had a room with two connecting doors. The sound proofing is very bad. Make sure you demand a room without a connecting door. Be aware they they hold noisy weekend events. The “park” side of the hotel is extremely noisy. I would avoid at all costs. The balcony option is really terrible.