Courtyard Charlotte Airport/Billy Graham Parkway

Person checking us in was very nice. Room was clean and comfy. Broken glass and trash around an outside door.

Another choice would be better if you have ability. Long wait at the airport for the van .late check out. Is privilege of Marriott Bonvoy members of course that is based upon availability. Front desk clerks seems spring loaded to say no to everything. The elevator at the lobby was out so you had to walk down to the end of the long carpeted hallway, take elevator, go up to your room and then walk back down that hallway to your room. On the positive side the room is clean, quiet and Airconditioning worked well. In room coffee is lousy. I used points but the cash rate is $300 note. Way overpriced.

The floors were filthy. I stepped on a bobbie pin. There were toenail clippings next to the bed & nightstand. Gross. Dust was piled up next to the bed along the wall. Needs a really good cleaning. The front desk made us feel welcome & the restaurant host was attentive.

If you need a hotel to stay at for an early flight so you aren't driving hours the morning of a 6am flight, then this hotel is for you! It had everything we needed but the most important quality was the shuttle to the airport around 4am. You can't beat the convenience.

Marium was extremely nice while checking us in. The room was up to my expectations. The Bistro was open until 1am which was perfect due to us getting in late. Just minutes away from airport. Perfect for a 12 hour layover. Would definitely stay here again.

Stayed here at the Billy Graham Courtyard in Charlotte . The accommodations and customer service here is amazing ! Jese checked me in and got me in right away. Her customer service was very welcoming and explained the whole layout of the hotel very well so I wouldn’t get lost or need to ask questions where anything is. She’s truly a great receptionist. Will definitely be staying her again and recommend all my friends !

This was not a planned visit but still quite disappointing. The shuttle service to the airport was declined upon arrival even when global disruption was taking place, this hoted did not assist. The taxi fare from Charlotte Airport was $25. Was informed the next day there would be hourly shuttle service starting at 9:00 am. The closest elevator to the room was out of service. In the morning the expensive bistro did not have orange juice, a pretty common item for breakfast. The room did not have a desk chair. For $216 this was not what I expected and really not in line with Marriott quality.

Starting with the shuttle driver, he was very very professional. Lotta good info about the area. The front desk staff was absolutely amazing then the room super clean smells really good. I am totally impressed with this hotel. Thank you so much. I love love, love the front desk staff these young ladies were very nice. Very customer service oriented, and I loved it. It really really made my day.

This is a hotel American Airline sent me when they screwed up my flight. I called the number I was told to call when I arrived in CLT. They knew nothing of my reservation. I called back and a less than friendly voice told me to go to arrivals door 1. I waited 35 minutes for the shuttle. There were more passengers in the same situation as I, than the shuttle could hold (by far). When we got to the hotel there were only 2 folks available to check a long line of us in. The restaurant only had 1 person to take orders. The room lacked the normal things I expect at a Marriott. No lotion, no toothpaste, no sort of toiletries. The walls were very thin. The elevator was broken. There was absolutely no compassion, friendliness or interest in the guests. I had to catch the 4am shuttle back to the airport. Hideous music was blaring in the hotel lobby and the airport shuttle. I couldn’t even get a cup of coffee (if you don’t count the instant stuff in the room). The restaurant has no service before the 4am bus. This hotel does not deserve the Marriott label and American Airlines has deteriorated to the point it is no longer recognizable as the airline it once was.