JW Marriott Hotels in Changsha

You would expect a 5 star hotel to be clean and provide excellent service… however we were disappointed especially after my friend recommended me to stay here since he was here a month ago. First thing I noticed was a wet floor after entering the guest lobby, thankfully they cleaned it after I told them. Second was our room was not clean, other than the basics like clean sheets and bathroom but the main table wasn’t wiped and they didn’t even vacuum the floor (especially the carpet) at check in and the day after. When we were checking in, the reception staff did not even inform us of how to access the wifi (maybe it is assumed to be common sense) nor did they let us know that we had late check out, had free mini bar soft drinks and we also had no welcome note (these small touches may seem minuscule since the TV says welcome however you would hope that an extra mile is taken at a great brand like JW Marriott). I hope these issues are able to be rectified for other guest, after all information and attentiveness is king in the service industry. The location is also not the most central but that is a personal preference given my short trip! I will have to give a special mention to the male receptionist that helped us a lot with our alipay, thank you again 😊