Kyle S
28. Februar 2024
I’ve been staying here off and on for weeks at a time. First, let’s start with the positive: they have some great employees, to name a few - Tyler, Donna, Jessica. However, for every great employee they have, they have several that ruin the experience. To start with, Garrod who works nights at the bar is far from friendly. He’s told my kids they cannot carry down water glasses back to the bar from the room. When asking about a former employee who used to work there, he accuses me of being a “creep”. The former employee I was asking about (Sam) is super nice. Garrod claims to have never met her, yet openly calls this out in front of other guests. Garrod certainly has his favorites. He’s good at pouring beers and that’s about the sum of all things good about him. I had an issue where I had paid for breakfast vouchers through Walmart Travel, which books through *******, then transmits to the hotel. There was an issue in the transmission and it said I didn’t get free breakfast. While the front desk made it right after showing them, Jacob (the General Manager) advised me he looked up the rate and said the hotel wasn’t getting reimbursed enough to get me free breakfast. Jacob got promoted out of the kitchen to general manager, yet he refuses to allow Star employees like Jessica to take on evening shifts. Instead, he hires externally while they have capable and willing employees internally to take the shifts. It’s as if he forgot he, himself was promoted out of the kitchen and then scoffs at others who were once in his position. One time when asking him about foamy lines of beer over lunch, he told me “that’s because you’re the only one drinking during lunch”. His customer service is far from par. I’ve stayed here over thirty nights over the last two months, but due to Jacob and Garrod, this will be my last stay at this hotel. I met the owners informally when they were having an invite. What a sweet and kind group of people. I wish I could tell them their stars and their problem employees. I’m sure if they knew, they’d correct these wrongs. What would it take for Jacob to give me breakfast vouchers instead of arguing, when I’ve been spending $3k plus here a month. Oh well, sometimes the narrow minded don’t realize. I hope the stars here get promoted and the slackers get demoted. It seems Jacob and Garrod are friends, and promote white people hiring, while poor Jessica is of Hispanic descent and Jacob won’t give her the night shift, but instead hires a white woman to take the shift Jessica wanted. They don’t deserve Jessica. I’m hoping she applies to a new hotel that deserves her.
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