Gastnutzer
17. August 2023
For our wedding anniversary and my birthday we chosed Tuscany, a place we've dreamt visiting. But Lorenzo, the owner of this business, made sure our joy and celebrations were ruined before even reaching Italy. I made a booking enquiry via email but didn't receive all emails. After I noticed there was no email reply, I called the resort from my mobile number several times and I was told someone will call me back. No calls back. I decided to pay for accommodation online amd wrote an email where I expressed my disappointment- and the allegations started one after another. I was called "rude", a "liar", I was asked to apologise and finally the owner CANCELLED our booking, o location chosed by my wife. In his emails, Lorenzo said he called me on WhatsApp. I don't have WhatsApp installed on my phone. What type of business is it not to afford to call as I called? And even if I had WhatsApp installed, how you call.back a customer on WhatsApp?? The core of all this was because the owner didn't believe me I don’t use WhatsApp. He even said "Don't try to offend my intelligence as you have whatsapp on your number". I only received 1 email reply, but not the rest. Maybe there was a error in their system, I don't know. When I said to him I will share my experience on TripAdvisor, he stated: "Sharing this experience will demonstrate to the people who will read, only how pushy and rude you have been". I don't know why a stranger is calling me rude when I expressed my disappointment that I've been ignored and pushy for what? That I've paid €480 to celebrate my family's events? This behaviour coming from the owner of the resort is unacceptable in the hotel industry. He has no knowledge about "customer care", nor how to respect someone who is willing to pay a lot of money for our stay. Stay away from this type of business conduct.
Übersetzen