Elsalvador Beach Resort

So, this is our 2nd time in this hotel and the front desk officer MS KRIS is just way too rude and is really incompetent at customer service, i’ve been in customer service for way so long, and she doesn’t even know how to deal with simple matters. Also the grooming isn’t very pleasant at all. She may try to do a refresher training on CUSTOMER SERVICE. The hotel itself is NOT PET FRIENDLY , the last time they allow us to bring our baby pup but this time KRIS approached us with a very unfriendly manner. Take note they will only treat you well if you stay in a deluxe room cause we did stay in deluxe the last time my sister was here and they also overcharged us that time which made my sister so mad😂(the agent that time was also this girl named KRIS) so you might as well beware of her🤦♀️ she’s the worst. On the other hand, the staffs at the dining area are all great and helpful as well as the staff named FATIMA from front desk.

Bed sheet had multiple stains and cover had bad smell. The staff seemed very unhappy to be there and not very welcoming.